NANCY NANCY
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
CSR
Domino's Pizza
07.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Food preparation.
- Cash handling and order processing.
FC Associate, L1
Amazon
11.2022 - 08.2023
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Received products using radio frequency scanners.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
Education
Global Project Management - Management And Leadership
Loyalist College of Applied Arts And Technology
Toronto12.2023
Bachelor of Science - Mathematics And Statistics
S.G.G.S.W. University
F.GS., India05.2019
Skills
- Customer Service
- Complaint Handling
- Documentation
- Payment Processing
- Product Knowledge
- Staff Training
- Quality Control
- Project management abilities
- Store maintenance
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Hobbies
- Singing.
- Dancing.
- Traveling.
- Playing Games.
Timeline
FC Associate, L1
Amazon
11.2022 - 08.2023
CSR
Domino's Pizza
07.2022 - Current
Global Project Management - Management And Leadership
Loyalist College of Applied Arts And Technology
Bachelor of Science - Mathematics And Statistics
S.G.G.S.W. University
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