Nancy Read
Pitt Meadows,BC
Summary
Accomplished Store Technology Specialist and Front Store Manager at Shoppers Drug Mart, adept in team leadership and complex problem-solving. Elevated customer satisfaction and streamlined operations, leading cross-functional teams to exceed goals. Skilled in staff training and development, demonstrating adaptability and organizational prowess. Achieved significant improvements in productivity and efficiency through innovative technology integration and effective staff management.
Overview
17
17
years of professional experience
Work History
Store Technology Specialist
Shoppers Drug Mart
04.2007 - 04.2021
- Mentored team members in best practices for technology use, fostering culture of continuous learning and improvement.
- Implemented effective change management strategies to facilitate smooth adoption of new systems and processes among users.
- Optimized system performance through routine maintenance tasks and proactive issue resolution.
- Improved customer satisfaction by providing timely and effective support.
- Led cross-functional teams to successfully complete complex technology projects on time and within budget constraints.
- Developed comprehensive training materials to educate employees on new technology tools and applications.
- Played instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration tools.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
Front Store Manager
Shoppers Drug Mart
01.2004 - 04.2007
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Reduced employee turnover by fostering a positive work environment through open communication channels and team-building activities.
- Fostered a culture of teamwork by encouraging collaboration among staff members and hosting regular team meetings.
- Drove increased productivity among staff through motivational tactics such as recognition programs or incentive-based rewards.
- Managed daily cash reconciliation and deposits for accurate financial records and optimal cash flow.
- Reviewed customer reports and feedback with management team and developed action plans to address customer complaints.
- Streamlined front store operations by implementing efficient inventory management systems and staff scheduling.
- Participated actively in community outreach initiatives as a representative of the brand, boosting local visibility and reputation within the area.
- Conducted regular audits of store policies and procedures to ensure compliance with company standards and local regulations.
- Implemented loss prevention strategies to minimize shrinkage while maintaining a safe shopping environment for customers.
- Increased overall revenue with targeted marketing campaigns tailored to specific customer segments based on their preferences.
- Optimized labor allocation for peak hours by analyzing store traffic patterns, improving efficiency in customer service delivery.
- Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.
- Implemented new planograms and planogram adjustments to increase customer purchases.
- Led a team of associates to achieve sales goals through consistent coaching, feedback, and performance evaluations.
- Identified areas for improvement within the store layout; implemented changes that resulted in more effective use of space while enhancing shopper experience.
- Established inventory control measures that reduced excess stock and improved in-store organization, leading to better customer satisfaction.
- Facilitated regular training sessions on product knowledge, sales techniques, and customer service skills to empower staff members in their roles.
- Collaborated with cross-functional teams to execute promotional events effectively, driving increased foot traffic and sales.
- Ensured timely execution of store policies, processes, and procedures for a seamless and efficient workflow.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Enhanced visual merchandising with strategic product placement, resulting in increased sales and customer engagement.
- Managed labor scheduling to maximize productivity and maintain adequate staffing levels to effectively operate business.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
MMM Tapping Certification - Emotional Freedom Technique
McDonald
02.2021
Certified Co-Active Professional Coach - Life Coach
Coaches Training Institute
06.2008
Associate of Arts - General Arts
Capilano University
North Vancouver, BC05.1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
- Customer Relations
Timeline
Store Technology Specialist
Shoppers Drug Mart
04.2007 - 04.2021
Front Store Manager
Shoppers Drug Mart
01.2004 - 04.2007
MMM Tapping Certification - Emotional Freedom Technique
McDonald
Certified Co-Active Professional Coach - Life Coach
Coaches Training Institute
Associate of Arts - General Arts
Capilano University
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