NANCY RANI
Markham,ON
Summary
Results-driven recent graduate from Niagara College Toronto with a diploma in Business General looking for a job where I can use the information and abilities I've obtained from my studies and past employment to support a talented group of people.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dominos Pizza Inc.
04.2023 - Current
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
Sales Representative
Talmax
02.2023 - 04.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Customer Service Representative
Dominos Pizza Inc.
03.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
BUSINESS GENERAL -
NIAGARA COLLEGE
Toronto, ON08.2023
Skills
- Call Management
- Data Collection
- Consultative Sales
- Complaint Resolution
- Scheduling
- Product Knowledge
Languages
English
Native or Bilingual
Certification
WHMIS
Timeline
Customer Service Representative
Dominos Pizza Inc.
04.2023 - Current
Sales Representative
Talmax
02.2023 - 04.2023
Customer Service Representative
Dominos Pizza Inc.
03.2022 - 01.2023
BUSINESS GENERAL -
NIAGARA COLLEGE
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