Nancy Ramos
San Diego
Summary
Friendly Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable yet successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to adapt to new environments and work efficiently. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Wafford LLC
10.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Cashier/Customer Service Representative
CKASTRO INC
03.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Upsold additional products and services to customers, increasing revenue.
- Restocked and organized merchandise in front lanes.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Mission Bay High School
San Diego, CA06.2022
Skills
- Customer Service
- Problem-solving aptitude
- Time Management
- Strong multitasking
- Active Listening and Communication
- Reliability
- Staff Training
- Adaptability and Flexibility
- Team Player
- Positive Attitude
- Punctuality
Additional Information
Helped volunteer in Father Joes Villages preparing and serving food to people in need.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Wafford LLC
10.2022 - Current
Cashier/Customer Service Representative
CKASTRO INC
03.2022 - 10.2022
High School Diploma -
Mission Bay High School
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