Hi, I’m
Nancy Parmar
Brampton,ON
Summary
Dynamic professional with a proven track record, enhancing customer loyalty and streamlining operations. Excelled in customer relations and QuickBooks management, significantly improving efficiency and conflict resolution. Mentored teams and optimized safety procedures, demonstrating exceptional time management and problem-solving skills. Achieved notable advancements in quality assurance and financial stability.
Overview
3
years of professional experience
Work History
Dosa Chowk
Customer Service Representative
04.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
UniFirst
Pre-Tunnel Inspector
01.2023 - 01.2024
Job overview
- Improved quality assurance procedures to minimize errors to 70% and increase effectiveness of inspections.
- Identified potential hazards and recommended corrective actions, ensuring safer work environment for all employees.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
- Reduced frequency of defects by closely monitoring production processes and identifying areas for improvement.
Cobbler (Footwear Store)
Administrative Bookkeeper
07.2021 - 12.2022
Job overview
- Streamlined bookkeeping processes by implementing efficient filing systems and automating data entry tasks.
- Enhanced budget management by tracking expenses and comparing actual costs to projected figures, ensuring financial stability.
- Ensured compliance with tax regulations by preparing and submitting required documentation accurately and within deadlines.
- Optimized payroll processing by staying current on labor laws and maintaining updated employee records, ensuring accurate payments.
- Improved efficiency of accounts payable processes by regularly reviewing vendor invoices for accuracy before issuing payment approvals.
- Established QuickBooks accounting system to reflect accurate financial records.
Education
Mohawk College of Applied Arts And TechnologyMississauga, ON
Post-Graduate Diploma from Global Business Management
08.2024
University Overview
- Recipient of Globus Simulation, [Semester 2, 2023]
H.A. Commerce CollegeAhmedabad, India
Bachelor of Commerce from Advanced Accounting
04.2022
University Overview
- [7.23] GPA
Skills
- Customer Relations
- Microsoft 365
- Quickbooks
- Power BI
- Time Management
- Calendar Management
- Phone Etiquette
- Accounting and bookkeeping
- Data inputting
- Invoice Processing
- Goal-Oriented
- Bank Reconciliation
Languages
English
Hindi
Timeline
Customer Service Representative
Dosa Chowk
04.2024 - Current
Pre-Tunnel Inspector
UniFirst
01.2023 - 01.2024
Administrative Bookkeeper
Cobbler (Footwear Store)
07.2021 - 12.2022
Mohawk College of Applied Arts And Technology
Post-Graduate Diploma from Global Business Management
H.A. Commerce College
Bachelor of Commerce from Advanced Accounting
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