Nancy Parmar
Edmonton,AB
Summary
Career Objectives
Patient-focused Medical Director with extensive experience leading healthcare teams and overseeing clinical operations. Proficient in developing and implementing strategic initiatives to improve patient care, operational efficiency, and financial performance. Skilled in regulatory compliance, quality assurance, and risk management.
Self-motivated Medical Records Specialist with expertise in scanning and indexing medical records to correct chart. Bilingual individual with pleasant attitude and desire to help in any capacity.
Overview
15
15
years of professional experience
Work History
Service Worker/ PPE Coach
Alberta Health Services (AHS)
03.2022 - Current
- Currently working as a service worker (Casual) in Medicine department in Royal Alexandra Hospital
- My job responsibilities are transporting patients (clients/residents) and equipment to and from different patient care areas within a hospital site
- Provide hospital supplies throughout the units and clean equipment and patient care areas as directed
- Transport lab specimens, blood and blood products, and patient charts
- Provide supplies to the unit & inform for supplies and safety issues to Unit Managers and perform other duties as required
- Provide Linen
Arena host
City of Edmonton
09.2021 - 02.2022
- Exited the facility, including greeting folks, verifying their access and directing them to where they needed to go
- Educated everyone on arena protocols, including occupancy restrictions and permitted activities
- Supported the arena safety measures, including controlling movement among different areas of the facility such as the dressing rooms and viewing areas
Medical administration assistant
Auckland District Health Board (ADHB)
01.2017 - 01.2020
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Updated patient accounts and information daily
- Reached out to patients before scheduling appointments to confirm timing
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts
- Created and maintained accurate and confidential patient files according to regulatory mandates
- Compiled physical and digital documents, charts and reports
- Confirmed patient information, collected copies and verified insurance
- Managed front office customer service, appointment management, billing and communication tasks to streamline workflow
- Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly
- Monitored shared email in-boxes and quickly addressed inquiries and concerns
- Directed patient flow during practice hours, minimizing patient wait time
- Maintained current, organized and efficient office inventories
- Organized, distributed and replenished office supplies for efficiency
Customer service officer
ICICI Bank
11.2009 - 09.2015
- Met with clients to understand their personal and business priorities, advised them on solutions, and provided a forward-looking financial plan
- Used my knowledge of cash management, credit, investment and wealth protection to help clients meet their goals
- Engaged in marketing and outreach activities to show clients I valued them and their communities
- Grew my network, deepened existing relationships, and worked to ensure clients were connected to the right people and opportunities
- Became a technology expert
- Shared my knowledge by introducing clients to mobile banking applications, helping them to better manage their banking needs
Education
Medical Clinical Unit Clerk - Hospital Administration
Robertson College
Edmonton, AB12-2024
Technical Diploma - BUSINESS MANAGEMENT
Auckland Institute of Studies
Bachelor's Degree - Computer and Information Technology
Bachelor of science in information technology
Skills
- Customer Service
- Attentive Listening
- Punctuality
- Conflict Resolution
- Computer Skills
- Exceeding Targets
- Team Player
- Organization
- Problem Solving
- Relationship Building
Primarytelephonenumber
7802455702
Placeofresidence
Edmonton
Volunteering, Meditation and gardening
Yoga/Meditation- Indicates stress management abilities, critical in a fast-paced medical environment.
Timeline
Service Worker/ PPE Coach
Alberta Health Services (AHS)
03.2022 - Current
Arena host
City of Edmonton
09.2021 - 02.2022
Medical administration assistant
Auckland District Health Board (ADHB)
01.2017 - 01.2020
Customer service officer
ICICI Bank
11.2009 - 09.2015
Medical Clinical Unit Clerk - Hospital Administration
Robertson College
Technical Diploma - BUSINESS MANAGEMENT
Auckland Institute of Studies
Bachelor's Degree - Computer and Information Technology
Bachelor of science in information technology