Nancy Othman
Duarte
Summary
Dynamic Clinical Director with extensive experience at SPIRITT Family Services, excelling in program development and crisis management. Proven track record in achieving CARF accreditation and enhancing clinical oversight. Skilled in strategic planning and relationship building, fostering a high-performing team dedicated to quality care and innovative treatment solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Director
SPIRITT Family Services
El Monte
12.2018 - Current
- Provide clinical and administrative oversight to all agency behavioral health programs,
- Create and operationalize program strategies, goals, and objectives.
- Ensure that clinical services are delivered in accordance with recognized best practices, including state and federal regulations.
- Perform administrative duties, including interviewing applicants for employment, onboarding, performance appraisals, and developing/mentoring leadership skills in staff.
- Fiscal oversight for behavioral health programs (staffing, grant proposals, program expansion, etc.).
- Provide agency/program representation to develop and maintain relationships with customers, states, and community stakeholders.
- Provide clinical oversight to ensure adherence to BBS guidelines (individual/group supervision, developing staff clinical expertise, etc.).
- Oversee and monitor QA compliance.
- Provide and manage clinical oversight related to client-related concerns, clinical crises, and the resolution of grievances.
- Maintain agency-wide accreditation requirements for CARF (ongoing training, internal auditing, coordinating across departments to ensure compliance, etc.).
- During CARF accreditation, I led the accreditation process for all programs agency-wide.
- Responsible for fiscal management and budgeting for all Medi-Cal/DMH programs.
- Oversee clinical consultation for clinical supervisors and managers agency-wide.
- Conduct program needs assessments to ensure sustainability and growth.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Created innovative programs to improve patient outcomes in the long term.
- Monitored patient progress, ensuring quality care was provided.
- Interviewed applicants and made recommendations for new hires.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Crafted and initiated development of strategy-based plans, allowing organization to exceed objectives.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Led strategic planning initiatives within the organization.
- Provided clinical oversight for staff and services.
- Recruited, hired and trained new medical and facility staff.
Behavioral Health Consultant
CARF International
Tuscon
12.2018 - Current
- Apply CARF standards when surveying the organization.
- Consult with organizations to assist in meeting CARF standards.
- Timely submission of a detail-oriented survey report.
- Work effectively in team environments to make the workplace more productive.
- Maintain updated knowledge through continuing education and advanced training.
- Work with cross-functional teams to achieve goals.
Lead Addiction Medicine
Kaiser Permanente
Baldwin Park
08.2015 - 12.2021
- Provided individual sessions to individuals with co-occurring disorders.
- Facilitated groups for individuals in recovery (at different stages of change).
- Maintained communication with the patient's team, and collaboratively worked on treatment planning within a multidisciplinary setting.
- Educated families about the disease of addiction and how it affects them as well as ways they can help support their loved one's recovery journey.
- Maintained accurate client records according to agency policies while ensuring confidentiality of all information in accordance with HIPAA regulations.
- Developed and implemented individualized treatment plans for clients with substance abuse issues.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Provided crisis intervention services when needed during periods of emotional distress or mental health crises.
Managed Care Consultant
Beacon Health Options
Cypress
12.2016 - 12.2019
- Ensured appropriate linkage to psychiatric hospitalization for members in crisis.
- Provided consultations to clinicians for afterhours discharge planning
- Provided feedback for clinical assessments for members.
- Assisted clients in understanding the implications of their diagnosis by providing information about available resources, community services, entitlements and legal rights.
- Developed discharge summaries upon completion of care management program that included recommendations regarding follow-up care.
- Evaluated effectiveness of interventions used with each individual client by analyzing outcomes achieved relative to stated objectives.
Director of Behavioral Health Services
SPIRITT Family Services
El Monte
08.2015 - 12.2019
- Oversaw and managed contractual compliance with regard to state and county funding regulations.
- Provided clinical and administrative supervision for clinicians, licensed clinicians, medical directors, and interns to ensure comprehensive clinical care and crisis management.
- I attended the stakeholders' meeting, implemented ongoing changes made, and ensured best practices.
- Tasked as an on-call supervisor for intensive cases (as needed).
- Coordinated quality assurance adherence within the department to ensure documentation standards are upheld.
- Led the organization to ensure the accreditation process for CARF.
- Develop a teamwork approach to review and enhance the development of the programs.
- Prepared presentations for board meetings summarizing key developments within the company.
- Managed crisis situations to minimize impact on operations and reputation.
- Collaborated with senior leadership to set long-term objectives for the company.
- Directed operations to improve efficiency and increase profit margins.
- Ensured compliance with all relevant regulations, policies and procedures.
- Implemented systems for tracking progress on key initiatives or projects.
Director of Mental Health Services
San Gabriel Valley Behavioral Health
Monrovia
12.2012 - 01.2017
- Provided clinical oversight of cases in a private practice setting.
- Implemented systems for tracking progress on key initiatives or projects.
- Facilitated professional development programs to build a high-performing team.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Managed budgeting and financial planning processes for the organization.
- Managed crisis situations to minimize impact on operations and reputation.
- Provided training and psychoeducational seminars to increase awareness of mental health issues in the San Gabriel Valley.
- Provided supervision and consultation to interns in the practice to ensure best practice standards are adhered to in a culturally competent manner.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Managed annual budgeting process, including forecasting and financial planning.
- Identified opportunities for improvement in operational performance metrics.
Clinical Supervisor FSP
Tri City Mental Health Services
Pomona
02.2013 - 08.2015
- Provided supervision to bachelor's-level MHRS staff in a high-acuity, community-based mental health program.
- Served as a liaison with other community agencies at the county/community level (county/state funding sources, adjunctive services, drug/alcohol treatment centers, faith-based organizations, etc.). To promote integrated behavioral healthcare with clients served in the program.
- Oversaw the assignment of new cases throughout the department according to the symptoms presented.
- Provided leadership and supervision to multidisciplinary teams (therapist, MHRS/case manager, licensed psychiatric technician, and psychiatrist).
- Served as a field instructor to interns in graduate programs.
- Coordinated quality assurance adherence within the department to ensure DMH documentation standards are upheld.
- Served as a team member/lead during audits with the county and state level.
- Provided training to new hires and existing staff to maintain exemplary documentation standards (be audit ready).
- Oversaw intake within the department to ensure maximization of staff's caseloads, and that clients/community members are seen in a timely manner (triage, prioritize, and assign cases based on clients' needs).
FSP Therapist
Tri City Mental Health Services
Pomona
01.2011 - 01.2013
- Provided psychotherapeutic services within the Full Service Partnership Program(funded through Proposition 63-MHSA funds)
- Worked collaboratively with other team members on cases
- Served as a lead for new hire staff
- Facilitated groups for client and families
- Coordinated chart audits to ensure quality for clients' care
- Served as an on call staff for crisis management
- Supervised the clinical work of students interns (preceptor)
Marriage and Family Therapist
Serenity Care
Covina
01.2010 - 01.2011
- One and one individual therapist
- Family therapy with biological/ foster families
- Collaboratively worked with DCFS and court system
Marriage and Family Therapist
Santa Anita Family Services
Monrovia/Covina
01.2008 - 01.2010
- Individual therapy
- Family Therapy
- Group therapy (chemical dependency, adolescents and parenting, Domestic violence group)
Counselor
Cal Poly, Pomona
Pomona
01.2005 - 01.2006
- Suggested new current curriculum and help improving dynamics of procedure and created follow-up schedule
- Educated students on current subject grade
- Average student academic grade increased by at least one grade
- Assisted with observation techniques in resolving children needs and difficulties due to mental health related issues
Counselor
Child, Family Services Friend Mobile
Pomona
01.2004 - 01.2005
- Assisted students with school work and behavioral discipline
- Assisted children diagnosed with ADHD, ADD and Autism
- Used behavioral techniques, such as time-outs and positive-negative reinforcements to maintain good behavior
Education
Masters of Science - Marriage And Family Therapy
California State Polytechnic University, Pomona
Pomona, CA06-2009
Skills
- Management/Consultative Skills
- Addiction specialist
- Human resources training
- Quality assurance
- Program development
- Crisis management
- Clinical oversight
- Staff training
- Conflict resolution
- Relationship building
- Treatment planning oversight
- Field Instructor
- Emergency response to crises
- CARF Accreditation Training
- LPS Designation
- Regulatory compliance
- Strategic planning
- Fiscal management
- Team leadership
- LGBTQIA ally
- EBP trained in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
- EBP trained in Seeking Safety
- EBP trained in Motivational Interviewing
References
Available upon request
Languages
- Arabic, Fluent in written and verbal
- English, Fluent in written and verbal
Related Clinical Trainings Certifications Skills
- State of CA BBS registered-LMFT 53030
- Management/Consultative Skills designed to promote organizational cohesion/efficacy
- Addiction specialist
- Experience providing human resources training to reduce organizational liabilities
- Clinical supervisory trainings
- Field Instructor for graduate level students
- Experienced emergency response to crises (family, community, etc..)
- CARF Accreditation Training (contacted through CARF to provide agency certifications across North America)
- LPS Designated for writing psychiatric holds in LA County
- LGBTQIA ally.
- EBP trained in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), Seeking Safety, and Motivational Interviewing.
Certification
- Licensed Marriage and Family Therapist 53030
Languages
Arabic
Professional
References
References available upon request.
Timeline
Clinical Director
SPIRITT Family Services
12.2018 - Current
Behavioral Health Consultant
CARF International
12.2018 - Current
Managed Care Consultant
Beacon Health Options
12.2016 - 12.2019
Lead Addiction Medicine
Kaiser Permanente
08.2015 - 12.2021
Director of Behavioral Health Services
SPIRITT Family Services
08.2015 - 12.2019
Clinical Supervisor FSP
Tri City Mental Health Services
02.2013 - 08.2015
Director of Mental Health Services
San Gabriel Valley Behavioral Health
12.2012 - 01.2017
FSP Therapist
Tri City Mental Health Services
01.2011 - 01.2013
Marriage and Family Therapist
Serenity Care
01.2010 - 01.2011
Marriage and Family Therapist
Santa Anita Family Services
01.2008 - 01.2010
Counselor
Cal Poly, Pomona
01.2005 - 01.2006
Counselor
Child, Family Services Friend Mobile
01.2004 - 01.2005
Masters of Science - Marriage And Family Therapy
California State Polytechnic University, Pomona
Similar Profiles
Aileen HernandezAileen Hernandez
Substance Use Clinician at SPIRITT Family ServicesSubstance Use Clinician at SPIRITT Family Services
Aracely Gonzalez SaucedoAracely Gonzalez Saucedo
In-home Outreach Counselor at Spiritt Family ServicesIn-home Outreach Counselor at Spiritt Family Services
Denean LaboucanDenean Laboucan
2nd year practicum student at Child and Family Services Slave Lake/ Northwest Child and Family Services High Prairie2nd year practicum student at Child and Family Services Slave Lake/ Northwest Child and Family Services High Prairie