Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nancy Ortiz

Vista

Summary

Detail-oriented and reliable individual seeking a position as a Tool Room Attendant. Brings strong organizational skills, a solid understanding of inventory management, and hands-on experience with tools and equipment used in industrial and manufacturing settings. Proven ability to track tool usage, maintain accurate records, and ensure tools are properly stored, cleaned, and in good working condition. Committed to supporting smooth operations by maintaining an efficient and well-organized tool room, ensuring that team members have quick and easy access to the tools they need.

Overview

8
8
years of professional experience

Work History

Wearhouse Associate

Amazon
05.2024 - Current
  • Received shipments of merchandise and stocked shelves according to store requirements.
  • Performed inventory counts of merchandise on a regular basis.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.
  • Monitored stock levels throughout the day and notified management when additional product was required.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Compared merchandise invoices to items actually received.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.

Call Center Supervisor

Exagen
02.2022 - 04.2024
  • Manage heavy inbound and outbound phone calls, handling escalations effectively
  • Assist patients in understanding tests, billing processes, financial programs, and insurance matters
  • Ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
  • Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
  • Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
  • Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
  • Maintain a high level of confidentiality while performing all work tasks
  • Participate in meetings and recommend changes to policies and procedures
  • Respond to escalated patient complaints and provide proper follow-up with patient and staff in a timely manner; escalate to Manager, when required
  • Collect payments and insurance information, run eligibility, and generate insurance claims
  • Screen and interview potential team candidates, manage team schedules, and conduct call audits
  • Oversee bankruptcy procedures and provide ongoing support to team members
  • Assess, train, and supervise staff in departmental procedures, protocols, and guidelines.

Auto Mechanic Assistant (part Time)

A1 Vista Auto
04.2022 - 12.2023
  • Performed routine maintenance tasks such as changing oil, checking fluids, and replacing filters.
  • Maintained an organized workspace to ensure efficient workflow throughout the shop environment.
  • Ordered replacement parts online when needed for specific repair jobs.
  • Ensured compliance with all applicable safety regulations while working on vehicles.
  • Operated tools, instruments and equipment safely.
  • Maintained accurate and up-to-date inventory records.
  • Monitored stock levels to ensure availability of products.

Shipping and Receiving Clerk

Attar Bazzar
02.2017 - 10.2017
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Ensured that stock was properly stored in designated areas according to safety regulations.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.
  • Loaded and unloaded trucks with pallet jacks or forklifts as needed.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Monitored inventory levels and re-ordered supplies when necessary.
  • Maintained inventory of shipping materials and supplies.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

Education

Rancho Buena Vista Highschool
Vista, CA

Skills

  • Inventory management
  • Stock rotation
  • Shipping logistics
  • Safety compliance
  • Warehouse organization
  • Problem solving
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Time management
  • Customer service
  • Shipping and receiving
  • Stock control

Languages

Spanish
Professional Working

Timeline

Wearhouse Associate

Amazon
05.2024 - Current

Auto Mechanic Assistant (part Time)

A1 Vista Auto
04.2022 - 12.2023

Call Center Supervisor

Exagen
02.2022 - 04.2024

Shipping and Receiving Clerk

Attar Bazzar
02.2017 - 10.2017

Rancho Buena Vista Highschool
Nancy Ortiz