Nancy Nyaboke-Abrokwah
Kingston,Canada
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in supervising teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Social Service Worker, Child/Youth and Adult Mental Health Unit
KHSC
10.2025 - Current
- Conduct comprehensive psychosocial assessments and lead coordinated discharge plans with community follow-up to reduce readmissions.
- Serve as liaison between hospital and community providers to ensure continuity and culturally responsive supports.
- Delivered trauma-informed care planning and integrated person-centered policies in discharge planning
Team Lead — Case Management Services
AMHS-KFLA
09.2023 - 10.2025
- Mentored staff to improve skill sets and foster professional development within the team.
- Facilitated regular team meetings to assess progress, address challenges, and celebrate successes.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Directed quality assurance processes and file audits to ensure compliance, client safety, and continuous improvement.
- Strengthened service pathways through partnerships with housing, primary care, and community agencies, reducing service delays and improving client transitions.
- Led team in implementing best practices to enhance service delivery and operational efficiency.
Mental Health Professional — Case Management & Crisis Support
AMHS-KFLA
05.2014 - Current
- Delivered community-based mental health support and advocacy for people experiencing homelessness, addiction, and complex mental health needs.
- Provided crisis intervention and assessment in high-pressure situations to support client stabilization.
- Developed individualized treatment plans through collaborative discussions with clients and multidisciplinary teams.
- Coordinated cross-sector responses for complex cases, ensuring wraparound supports and streamlined referrals.
- Provided crisis interventions to individuals experiencing mental health crises and connected them with supports in the community.
Service Coordinator — Residential Services
AMHS-KFLA
01.2017 - 01.2019
- Coordinated client appointments and service delivery with multidisciplinary teams.
- Provided staff supervision and ensured smooth running of residential program operations and crisis protocols.
- Developed and maintained resource allocation schedules for efficient service provision.
- Mentored new staff, supervised placement students and facilitated crisis response that promoted patient-centered care in a residential setting.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Education
Master of Science - Aging and Health
Queen’s University
Kingston, ON11-2024
Bachelor of Arts (Hons) - Psychology & Gender & Women’s Studies
Trent University
Peterborough, ON08-2012
No Degree - Social Services
St. Lawrence College
Kingston, ON04-2010
Skills
- Staff training
- Client support
- Teamwork and collaboration
- Problem-solving
- Work assignment delegation
- Employee training
- Conflict resolution
- Client focus
- Diversity and inclusion
- Change management
- Team supervision
- Cross-functional coordination
Accomplishments
- Spearheaded food security initiatives reaching dozens of households monthly through inclusive, stigma-free service delivery.
- Advanced organizational EDI goals through collaboration, mentorship, and culturally responsive program planning and a board member at KIH.
- Led audits and service improvement processes that enhanced accountability, efficiency, and client outcomes across the case management programs as the team lead.
- Supervised a team of 13 staff members.
- Collaborated with a team of 10 in the development of a strategy, designed to promote staff wellness and service improvement initiatives; the Empathic Strain Committee at AMHS-KFLA to promote wellness, empathy, and equity-informed practices among staff.
Languages
Swahili
Native or Bilingual
Certification
- Registered Member – Ontario College of Social Workers and Social Service Workers
- First Aid & CPR; Train-the-Trainer Compassion Fatigue & Empathic Strain Prevention
- Living Works Suicide Prevention Training
- Nonviolent Crisis Intervention Certification
- First Aid & CPR Certification
- Train the Trainer – Compassion Fatigue & Empathic Strain Prevention
Timeline
Social Service Worker, Child/Youth and Adult Mental Health Unit
KHSC
10.2025 - Current
Team Lead — Case Management Services
AMHS-KFLA
09.2023 - 10.2025
Service Coordinator — Residential Services
AMHS-KFLA
01.2017 - 01.2019
Mental Health Professional — Case Management & Crisis Support
AMHS-KFLA
05.2014 - Current
Master of Science - Aging and Health
Queen’s University
Bachelor of Arts (Hons) - Psychology & Gender & Women’s Studies
Trent University
No Degree - Social Services
St. Lawrence College
Community Leadership
Executive Board Member, Kingston Interval House, 2019- Present
- Reinforced organizational culture and accountability while navigating high-pressure situations, ensuring uninterrupted delivery of critical services to vulnerable women and families.
- Supported strategic modernization of operational, governance and board policies, enhancing organizational resilience, clarity of roles, and compliance with best practices in nonprofit governance.
- Governance, strategic planning, volunteer coordination, and leadership of inclusive community programs focused on safety, dignity, and access.
Board Member & Community Service Leader: Kingston Seventh-day Adventist Church, 2021- Present
- Contribute to governance, strategic planning, and outreach programs aimed at strengthening community connection and belonging., Lead community food distribution initiatives promoting dignity, accessibility, and inclusion for marginalized populations. Manage volunteer engagement and resource allocation to ensure sustainability and impact.