Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy N. Wachira

Kentville,Canada

Summary

Professional with well-rounded experience in household management and technical IT support. Strong focus on teamwork and reliable in adapting to changing needs. Excellent communication skills, attention to detail, and proactive approach are key strengths. Proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

House Assistant

L'arche Homefires
12.2020 - Current
  • Enhanced core-members daily routine by doing personal cares, going for community events and household tasks.
  • Supporting core-members hospital appointments by offering drives and emotional support when needed, contributing to improved well being outcomes.
  • Managing household finances under the leadership of the house leader by responsibly tracking expenses in groceries, gas and core members PUAs, hence maintaining financial stability of the house.
  • Maintaining a safe home environment by performing regular safety checks and addressing potential hazards promptly.
  • Managing household inventory effectively, ensuring necessary supplies are always stocked and reducing instances of last-minute shopping runs.
  • Assisting with meal planning and preparation, resulting in balanced diets and enjoyable house meals.

Technical Support

Dimension Data/ NIC Bank
02.2018 - 10.2019
  • Enhanced customer satisfaction by providing timely and accurate technical support to internal clients.
  • Provided technical support for core banking applications, application upgrades, minimizing downtime during transitions.
  • Provided technical support to project stakeholders to help meet project objectives.
  • Provided technical support, troubleshooting issues, and resolving customer concerns efficiently.
  • Streamlined technical support processes by creating detailed documentation for common issues and resolutions.

System Support

Standard Chartered Bank
07.2015 - 12.2017
  • Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
  • Offered technical guidance and advised users of alternative approaches when troubleshooting.
  • Configured security settings and granted system access to groups and individuals.
  • Acted as a liaison between users and vendors during software upgrades or installations to ensure minimal disruptions to daily business operations.
  • Enhanced system performance by troubleshooting and resolving technical issues promptly.
  • Monitored, tracked and prioritized new work requests at Help Desk within set response times.
  • Maintained computer systems, installed and upgraded new systems.
  • Effectively communicated with other system engineering personnel and senior executives on joint projects.

Education

Bachelor of Science - Business Information Technology

University of Greenwich
London England
10-2014

Skills

  • Strong multitasking
  • Core-Members care
  • Home maintenance
  • Team player attitude
  • Reliability and punctuality

Languages

English
Full Professional

Timeline

House Assistant

L'arche Homefires
12.2020 - Current

Technical Support

Dimension Data/ NIC Bank
02.2018 - 10.2019

System Support

Standard Chartered Bank
07.2015 - 12.2017

Bachelor of Science - Business Information Technology

University of Greenwich

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Nancy N. Wachira