Nancy Njuguna
Gatineau,QC
Summary
Dynamic leader with a proven track record at Victoria Restaurant, adept in business planning and staff supervision. Spearheaded cost control initiatives and menu development, enhancing customer engagement. Excelled in maintaining high standards of service, achieving significant operational efficiencies. Skilled in fostering team collaboration and driving results, with a keen focus on surpassing financial targets. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
28
28
years of professional experience
Work History
Restaurant Owner
Victoria Restaurant
Nairobi, Kenya
01.2009 - 11.2020
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Supervised daily activities of restaurant and 16 employees.
Manager of Operations
Victoria Restaurant
Nairobi, Kenya
01.2005 - 10.2008
- Together with a team, set up the restaurant and set the menu
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Established positive and effective communication among unit staff
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Project Assistant
AFRICAN MEDICAL AND RESEARCH FOUNDATION
Nairobi, Kenya
01.1996 - 12.2004
- Completed multiple tasks simultaneously to optimize project completion.
- Planned meetings and conferences locally and abroad
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, proposal proposals
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
- Oversaw the maintenance of Project assets
- Prepared project proposal budgets
- Worked with senior leadership to complete complex projects on time and under-budget.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
Secretarial Assistant
African Medical And Research Foundation
Nairobi, Kenya
01.1993 - 12.1995
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
- Typing and editing documents and reports
Education
Bachelor of Arts - Sales And Marketing
Mount Kenya University
Kenya01.2009
Skills
- Menu development
- Staff Supervision
- Business Planning
- Customer Engagement
- Cost Control
Languages
English
Native or Bilingual
a member of the Kenya Society of Protection of Animals
I am an animal lover and advocate for animal Protection. I am a paying member to help this cause
Additional Information
I am diligent in what i do and i stick to timelines.
Timeline
Restaurant Owner
Victoria Restaurant
01.2009 - 11.2020
Manager of Operations
Victoria Restaurant
01.2005 - 10.2008
Project Assistant
AFRICAN MEDICAL AND RESEARCH FOUNDATION
01.1996 - 12.2004
Secretarial Assistant
African Medical And Research Foundation
01.1993 - 12.1995
Bachelor of Arts - Sales And Marketing
Mount Kenya University