Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Hobbies and Interests
References
Languages
Timeline
Generic

NANCY NJERI KAHARA

Oakville,ON

Summary

o Dedicated customer service representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communications and relationships with client. o Dedicated to identify customer needs and delivering effective solutions to all problems o Excellent time management skills combined with superior knowledge of customer service industry, team player, hardworking and ready to join my next team

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

23
23
years of professional experience

Work History

Branch manager

Citadel Cellular Communication
07.2015 - Current
  • Cashier
  • Develop strategies to improve customer service
  • Ensure customers needs are met, problems solved and service is quick and efficient
  • Ensure all products are merchandised effectively to maximize sales and profitability
  • Give daily sales report
  • Drive store sales and increase profitability
  • Managed to improve sales making it the second best performing branch

Pressplay mobiles ltd- nokia shop
08.2011 - 06.2015
  • Push sale for all phone models
  • Give end of day report
  • Stock management and control
  • Provide after sale services
  • Receive, book faulty phones for repair
  • Follow up on clients
  • Solicit for new clients
  • Have to be upto date with current phone models, applications and software
  • Maintain mutual healthy relationship between clients

Gap Marketing (Nokia)
02.2010 - 08.2011
  • Provide services and creating awareness about OVI
  • Push sales at designated outlets
  • Assist the clients in buying the right phones
  • Assist in ensuring the client understand all the applications, how they work with the gadgets
  • Handle warranty issues
  • Give end of day report

Sales Executive

Capital Real Time Limited
02.2006 - 11.2007
  • Selling scratch cards, postpaid and mobile phones
  • Account development
  • Develop new markets and maintain existing clients in the region (Nairobi)
  • Soliciting for Clients
  • Provide after sale service
  • Prove reports to the key accounts manager weekly on discounts given by our competitors
  • Promoted to be M-Pesa Administrator
  • Liaise with branches countrywide enhancing recruitment of new clients in M-Pesa registration
  • Give target to branches; collect reports and ensuring overall target is met
  • Training branches, sales representatives on how to register new clients

Safaricom Merchandiser

Impulse Promotion
07.2004 - 01.2006
  • Ensure all outlets were well stocked with Safaricom denomination scratch cards
  • Ensure the shops were clean, neat and posters were well displayed
  • Promote Phones and services of offer
  • Provide weekly reports to the manager

Sales promoter

Top Image
01.2002 - 06.2004
  • Promotions Done
  • Smirnoff Ice
  • Benson and hedges (B.A.T)
  • Embassy (B.A.T)
  • Barclays Bank of Kenya (Selling Business solution Loan)
  • Later Position Held: KETEPA Merchandiser
  • Selling KETEPA products in the supermarket through promotions
  • Maintain and increase quantities of product in the Supermarket
  • Maintaining good relationship with existing clients
  • Carry out weekly reports for key accounts managers
  • Carry out stock rotation and accountability for volume within regions assigned
  • Negotiation for space

Sales Girl

Munesh Fashions
07.2001 - 07.2001
  • Push Sales

Education

No Degree - Computer Networking

PEEL MULTICULTURAL CENTER
Mississauga, ON
03.2011

Certificate in Business Management -

Kenya Institute of Management
06.2006

Certificate -

Crystallis College of Fashion & Design
01.2001

Kenya Certificate of Secondary Education (KCSE) -

Moi Girls High School
12.1999

Kenya Certificate of Primary Education (KCPE) -

Kibera Primary School
06.1995

Skills

  • Excellent communication skills
  • Troubleshooting skills
  • Multitasking skills
  • Excellent selling and negotiation skills
  • Excellent work ethic
  • Attention to detail
  • Coaching and mentoring
  • Staff supervision

Extracurricular Activities

First Aider Actor Sporting - Basketball

Hobbies and Interests

  • Making friends
  • Traveling & Camping
  • Cooking

References

  • Grace Koome, Human Resource Manager, Gap Marketing Ltd., P.O. Box 62879-00200, Nairobi, Nairobi, 00200, +254-202 395601/2/3, +254-202 395604
  • Caroline Kagai, General Manager, Capital Realtime, P.O. Box 7422-00200, Nairobi, Nairobi, 00200, +254 20 2520530/1/2, 247900, 0722-495949
  • Mr. Jeff Pesa, General Manager, Impulse Promotion, P.O. Box 64376, Nairobi, Nairobi, 3870992, 0721-420330
  • Khadijah Muktar, Store Manager, Pressplay Mobiles Ltd, 0722991064

Languages

English
Full Professional
Swahili
Full Professional

Timeline

Branch manager

Citadel Cellular Communication
07.2015 - Current

Pressplay mobiles ltd- nokia shop
08.2011 - 06.2015

Gap Marketing (Nokia)
02.2010 - 08.2011

Sales Executive

Capital Real Time Limited
02.2006 - 11.2007

Safaricom Merchandiser

Impulse Promotion
07.2004 - 01.2006

Sales promoter

Top Image
01.2002 - 06.2004

Sales Girl

Munesh Fashions
07.2001 - 07.2001

Certificate in Business Management -

Kenya Institute of Management

Certificate -

Crystallis College of Fashion & Design

Kenya Certificate of Secondary Education (KCSE) -

Moi Girls High School

Kenya Certificate of Primary Education (KCPE) -

Kibera Primary School

No Degree - Computer Networking

PEEL MULTICULTURAL CENTER
NANCY NJERI KAHARA