Summary
Overview
Work History
Education
Skills
Timeline
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NANCY Nartey ANDRADE

Toronto

Summary

Organized and motivated individual eager to apply management and organizational skills in various environments. Hardworking in providing prompt, friendly and professional service at all times. Veteran with more than 7 years of experience providing great customer service in various environments. Seeking opportunities to expand skills while facilitating company growth!

Overview

7
7
years of professional experience

Work History

Community Associate

Regus Business Center
11.2023 - 04.2024
  • Portrayed great knowledge on IT packages such as MS Office, MS Teams, as well as TeamHub
  • Restocked, moved and organized supplies/furniture and placed purchase orders to maintain adequate stock levels.
  • Delivered excellent customer service through prompt responses to a number of client inquiries, addressing concerns effectively, and building strong relationships by email, phone and in-person
  • Assisted coworkers on arranging special tasks on daily basis and in onboarding new employees, like providing training materials, to ensure smooth integration into the team.
  • Sorted and distributed hundreds of office mail daily.

Server

Tapestry Village Gate West
08.2022 - 04.2023
  • Cultivated warm relationships with residents to offer memorable experiences.
  • Worked with POS system to quickly place orders, manage bills and communicate clearly with kitchen staff.
  • Explained menu items and suggested options for allergy concerns, special requests or dietary restrictions.
  • Bussed and reset approximately 10-40 tables to keep dining room and work areas clean, stocked and organized

Delivery Driver

Uber Eats
04.2020 - 07.2022
  • Delivered food organized and timely manner.
  • Handled merchandise in accordance with product handling standards and pandemic guidelines.
  • Handled customer service complaints and instructions with utmost professionalism and knowledgeable responses.
  • Performed deliveries throughout greater Toronto area.
  • Verified order details at restaurants/distribution centre and customer locations to prevent errors.
  • Ran routes of up to 45 km per day to efficiently deliver 10+ orders.

Retail Associate

Hudson Bay Company
11.2016 - 04.2021
  • Learned to work under pressure, take initiative, strong customer service and communication skills, basic math skills, time management experience
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Educated customers on product and service offerings.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.

Education

High School Diploma -

West Humber Collegiate Institute
Etobicoke, ON
06.2016

Skills

  • Dependability and Honesty
  • Efficiency and Time Management
  • Teamwork and Collaboration
  • Exceptional Written and Verbal Communication Skills
  • Customer Service
  • Organized and detail oriented
  • Friendly, Positive Attitude
  • Security Practices on Opening and Closing
  • POS System Operation
  • Safety and Cleanliness Standards
  • Microsoft Office
  • Multitasking Abilities

Timeline

Community Associate

Regus Business Center
11.2023 - 04.2024

Server

Tapestry Village Gate West
08.2022 - 04.2023

Delivery Driver

Uber Eats
04.2020 - 07.2022

Retail Associate

Hudson Bay Company
11.2016 - 04.2021

High School Diploma -

West Humber Collegiate Institute

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NANCY Nartey ANDRADE