Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Nancy Ross

Halifax,Nova Scotia

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Intake Worker

Metro Turning Point
03.1999 - 02.2013
  • Assessed clients' needs and determined eligibility for intake services.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Built relationships with community agencies for timely service referrals.
  • Liaised between clients and healthcare providers to maintain continuity of care.
  • Trained and supervised new intake staff to deliver high-quality client care.
  • Facilitated client access to supportive services such as housing and job placement.
  • Developed and maintained relationships with community organizations and agencies.
  • Monitored progress towards service plan goals.

Personal Care Worker

Northwood Inc.
10.1990 - 01.1999
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.

Education

High School Diploma -

Queen Elizabeth High School
Halifax N.S.
06.1978

Skills

  • Onsite Visits
  • Critical Thinking Skills
  • Intake Procedures
  • Case Management
  • Program Requirements
  • Staff Meetings
  • Compile Data
  • Intake Assessment
  • Community Service Programs
  • Critical Thinking
  • Patient Health Information Access
  • Client Intakes
  • Crisis Intervention
  • Intake Forms
  • Claim Processing
  • Progress Reporting
  • Data Collection and Entry
  • Community Mental Health Programs
  • Conflict Mediation

Accomplishments

  • Collaborated with team of approx. 20 in the development of George Dixon Community Garden Association.

Affiliations

Community Mobilization Team Member

Board of Directors Mulgrave Park Caring & Learning Center

Board of Directors of the George Dixon Community Garden

Certification

Personal Care Worker

First Aid & CPR

Mental Health First Aid

Mental Trauma First Aid

Suicide Intervention


Timeline

Intake Worker

Metro Turning Point
03.1999 - 02.2013

Personal Care Worker

Northwood Inc.
10.1990 - 01.1999

High School Diploma -

Queen Elizabeth High School

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Nancy Ross