Nancy Munana
Gatineau,QC
Summary
Compassionate caregiver with extensive experience at Harmony Caregiving, skilled in patient advocacy and meal preparation. Demonstrated ability to enhance clients' quality of life through effective communication and personalized care. Proven track record of fostering positive relationships, ensuring safety, and promoting independence for those with mobility restrictions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Care Aide
Harmony Caregiving
05.2021 - 11.2024
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Caregiver
Home Instead
11.2019 - 12.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Sales Associate
Concord Trading Ltd
05.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
Millenium1Solutions
06.2015 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Early Childhood Educator
École Sainte-Anne
06.2013 - 11.2014
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
Caregiver
Revera Home Health
07.2012 - 05.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Education
Bachelor of Arts - Social Sciences
University of New Brunswick
Fredericton, NB05-2015
Skills
- Client documentation
- Meal preparation
- Medication administration
- Patient transportation
- First aid and safety
- Patient care
- Personal hygiene assistance
- Feeding assistance
- Patient advocacy
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Resuscitation (CPR) in adults, children, and babies
- Automatic External Defibrillator (AED)
Timeline
Home Care Aide
Harmony Caregiving
05.2021 - 11.2024
Caregiver
Home Instead
11.2019 - 12.2020
Sales Associate
Concord Trading Ltd
05.2018 - 08.2019
Customer Service Representative
Millenium1Solutions
06.2015 - 04.2018
Early Childhood Educator
École Sainte-Anne
06.2013 - 11.2014
Caregiver
Revera Home Health
07.2012 - 05.2013
Bachelor of Arts - Social Sciences
University of New Brunswick
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