Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

NANCY MENJIVAR

Long Beach

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

14
14
years of professional experience

Work History

Care Associate

Long Beach Memorial Medical Center
Long Beach
06.2022 - Current
  • Prepared the patient's charts before their appointment two weeks in advance.
  • Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system (Epic).
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.

Billing Administrator

Long Beach Maintenance And Repair
Long Beach
05.2017 - 07.2021
  • Created a welcoming environment for customers by greeting and assisting them, as well as quickly responding to customer inquiries and needs.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Prepared summaries of daily work completed for review by supervisors.
  • Checked completed work for errors or duplicate information before submission.
  • Utilized specialized software applications related to the job role.
  • Followed up on pending tasks until completion.

Human Resource Office Manager

Empress Janitorial
Long Beach
02.2016 - 04.2017
  • Processed paperwork and documents, and briefed new hires on essential job information, such as company policies, employment benefits, and job duties.
  • Managed the recruitment process by screening resumes, conducting interviews from job postings, and interviewing candidates to make offers of employment.
  • Administered bi-weekly staff payroll, and performed special calculations for commissions, reimbursements, and benefit deductions, while keeping all information confidential.
  • Monitored outstanding invoices and performed collections duties.
  • Processed payment via telephone and in person, with a focus on accuracy and efficiency.
  • Drove to locations and walked door to door to make first contact with potential customers.
  • Resolved customer complaints in a timely manner.

Medical Assistant/Receptionist

Advanced Cardiac Imaging
Downey
09.2013 - 01.2016
  • Assisted doctors with patient procedures such as Lexiscan, Adenosine and Stress Echocardiogram.
  • Managed a multi-line phone system and pleasantly greeted patients.
  • Comforted patients by anticipating their anxieties, answering their questions, and maintaining the reception area.
  • Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • Checked the patient's insurance, demographic information, and health history to keep the information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed the master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Call Center Representative/Receptionist

Associate Technical College
Los Angeles
07.2011 - 08.2013
  • Acted as first point of contact and set appointments for prospective students.
  • Scheduled orientation tours and advisor appointments for current and potential students.
  • Received in-bound calls and initiated out-bound daily calls to introduce potential students services offered.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Handled 100 customers in fast-paced setting in coordination with solid team of 5 admission advisors.

Education

Bachelor of Arts - Psychology

California State University, Dominguez Hills
Carson, CA
06-2025

Associate of Arts - Sociology & Psychology

Long Beach City College
Long Beach, CA
06.2019

Medical Assistant -

United Education Institute
Huntington Park, CA

High School Diploma -

Lakewood High School
Lakewood, CA

Skills

  • Electronic recordkeeping
  • Billing and Invoicing
  • Data Entry and 10-Key
  • Appointment scheduling
  • Conflict resolution
  • Team collaboration
  • HIPAA compliance
  • Time management

Accomplishments

  • I was recognized for being a Simply Better recipient by a co-worker for my commitment to patient safety and privacy while respecting HIPPA laws.

References

References available upon request.

Timeline

Care Associate

Long Beach Memorial Medical Center
06.2022 - Current

Billing Administrator

Long Beach Maintenance And Repair
05.2017 - 07.2021

Human Resource Office Manager

Empress Janitorial
02.2016 - 04.2017

Medical Assistant/Receptionist

Advanced Cardiac Imaging
09.2013 - 01.2016

Call Center Representative/Receptionist

Associate Technical College
07.2011 - 08.2013

Bachelor of Arts - Psychology

California State University, Dominguez Hills

Associate of Arts - Sociology & Psychology

Long Beach City College

Medical Assistant -

United Education Institute

High School Diploma -

Lakewood High School

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NANCY MENJIVAR