Nancy Mendez
Fountain Valley
Summary
Professional with experience in customer service and inventory management, adept at greeting customers and providing assistance to enhance their experience. Demonstrated ability to resolve complaints effectively while maintaining a professional demeanor. Proven skills in organizing stock and conducting inventory checks to ensure product availability and compliance with standards. Collaborated with team members to streamline operations and improve overall efficiency in a fast-paced environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Center Store Associate
Amazon fresh
Fountain Valley
04.2025 - Current
- Greeted customers upon entering the store, answered questions, provided assistance when necessary.
- Took initiative in resolving customer complaints in a professional manner.
- Organized backroom stock and maintained inventory levels.
- Cooperated with co-workers in order to complete tasks quickly and efficiently.
- Checked expiration dates on food products and removed outdated items from shelves.
- Replenished out-of-stock items on shelves as needed.
Task Associate
Ulta Beauty Inc.
Huntington Beach
02.2025 - Current
- Conducted inventory checks to ensure accuracy of shelf stock.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Built relationships with customers by providing friendly customer service.
- Organized backroom areas to maintain a clean and organized work environment.
- Managed multiple tasks simultaneously while maintaining attention to detail.
High School Coach
Fountain valley high school
Fountain Valley
06.2014 - Current
- Collaborated with school administrators to ensure compliance with state regulations.
- Created a safe environment for all participants by enforcing safety regulations.
- Encouraged players to maintain good academic standing while participating in sports activities.
- Provided feedback regarding technique improvement during practice drills or game situations.
- Organized and managed team practices and workouts.
- Communicated with players, parents, administration, faculty, and other coaches.
- Motivated players to develop strong work ethics through examples of dedication and commitment.
Personal Shopper
Neighborhood Walmart
Huntington Beach
02.2022 - 10.2024
- Assisted customers in selecting items that met their individual needs and preferences.
- Tracked inventory levels and restocked items as needed.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within local area.
- Greeted customers and answered product or service questions.
Massage Therapist
Hand and Stone Massage and Facial
Huntington Beach
02.2017 - 06.2024
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Adapted pressure and techniques based on client feedback and tolerance levels.
- Provided exceptional customer service, addressing any client concerns and ensuring a positive experience.
Education
Associate of Science - Sports Rehab And Massage Therapy
Fremont College
CA10-2014
High School Diploma -
Fountain Valley High School
Fountain Valley06-2010
Associate of Arts - Psychology
National University
La Jolla, CAAssociate of Arts - Respiratory Therapy
American Career College
CASkills
- Customer service
- Inventory management
- Stock replenishment
- Product knowledge
- Communication skills
- Time management
- Team collaboration
- Adaptability
- Attention to detail
- Problem resolution
- Lifting heavy items
- Customer assistance
Certification
- CPR, AED, and first aid training
Timeline
Center Store Associate
Amazon fresh
04.2025 - Current
Task Associate
Ulta Beauty Inc.
02.2025 - Current
Personal Shopper
Neighborhood Walmart
02.2022 - 10.2024
Massage Therapist
Hand and Stone Massage and Facial
02.2017 - 06.2024
High School Coach
Fountain valley high school
06.2014 - Current
Associate of Science - Sports Rehab And Massage Therapy
Fremont College
High School Diploma -
Fountain Valley High School
Associate of Arts - Psychology
National University
Associate of Arts - Respiratory Therapy
American Career College