Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Mehta

Winnipeg,MB

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

6
6
years of professional experience

Work History

Account Manager, Inside Sales

Restaurant
01.2021 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.

Team Lead

Intouch 24/7
01.2020 - 01.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Customer Service Team Lead

Market Force Information
01.2019 - 01.2020
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Took cash and credit card payments via phone, in person, and through email.

Customer Service Representative

Market Force Information
01.2018 - 01.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Certificate - Business Administration

LinkedIn B2B Sales
2023

BBA -

University of Manitoba
Winnipeg, MB
2021

Skills

  • Account Management
  • Product Branding
  • Customer Surveying
  • Profit Management
  • Territory Management
  • Sales Tracking
  • Market Knowledge

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Account Manager, Inside Sales

Restaurant
01.2021 - Current

Team Lead

Intouch 24/7
01.2020 - 01.2021

Customer Service Team Lead

Market Force Information
01.2019 - 01.2020

Customer Service Representative

Market Force Information
01.2018 - 01.2019

Certificate - Business Administration

LinkedIn B2B Sales

BBA -

University of Manitoba

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Nancy Mehta