Nancy McCorquodale
Burlington,ON
Summary
Dynamic Service Estimator and Administrative Assistant with Assa Abloy Entrance Systems, recognized for delivering precise cost estimates and enhancing client trust. Expert in cost estimation and customer service, adept at resolving issues with empathy, leading to increased loyalty and repeat business opportunities. Proven ability to manage data efficiently and support customer satisfaction.
Professional with comprehensive experience in cost estimation and project analysis. Skilled in assessing project requirements, preparing detailed cost structures, and negotiating with vendors to achieve optimal pricing. Strong focus on team collaboration and delivering results, ensuring project goals are met efficiently. Adept at adapting to changing project needs and maintaining reliability throughout project timelines.
Overview
16
16
years of professional experience
Work History
Service Estimator/Administrative Assistant
Assa Abloy Entrance Systems
03.2008 - 05.2024
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Prepared material orders to complete projects on time and within budget.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Business/ Accounting
Humber College
06-1978
High School Diploma -
Kipling Collegiate Institute
Toronto Skills
- Cost estimation
- Accurate Material Takeoffs
- Cost Estimate Preparation
- Software Estimation
- Client Support
- Focused Listening Skills
- Problem-Solving Skills
- Customer Service Expertise
- Efficient Data Management
- Customer Experience Management
Timeline
Service Estimator/Administrative Assistant
Assa Abloy Entrance Systems
03.2008 - 05.2024
High School Diploma -
Kipling Collegiate Institute
No Degree - Business/ Accounting
Humber College
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