Nancy Martinez
AZUSA,CA
Summary
Accomplished professional seeking a position that will enable me to demonstrate my strong educational background in Sociology with an emphasis in Social Work. Professional offering excellent communication, planning and prioritization skills demonstrated through 19 years of performance. Extensive experience working with the vulnerable population to successfully connect them with housing, job, health, and higher education resources.
Overview
18
18
years of professional experience
Work History
Sr. Administrative Assistant
City of Hope
04.2022 - Current
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Arranged business travel details for company employees per supervisor requirements.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Care Coordinator
Union Station Homeless Services
04.2018 - 04.2022
- Streamlined participant care processes by implementing standardized protocols.
- Implemented innovative strategies to overcome challenges in participant engagement.
- Engaged participant in discussions to tailor resources options to individual preferences.
- Communicated vital participant information for seamless transitions between housing, job, and education settings.
- Managed participant caseloads of 35-40 effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of participants.
- Conducted regular evaluations of participants plan effectiveness, making necessary adjustments based on feedback from participants and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions, housing options, job, and education.
- Monitored progress towards participants goals, adjusting care plans as needed to achieve desired results.
- Advocated for patients'' rights within the healthcare system, housing market, job, and education working diligently to address concerns or barriers.
- Improved communication among healthcare providers, Housing providers, Fair job market, and higher education i order to streamlining the coordination of services for the participant.
- Monitored, tracked, and conveyed important participant information to healthcare, housing, job, and education staff to help optimize a positive outcome for the participant.
- Provided emotional support for participants and families during difficult times, fostering resilience and coping skills.
- Facilitated appointments and transportation for participants, streamlining access to essential medical services.
- Enhanced patient care coordination by effectively managing schedules for multiple providers.
- Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
- Advocated for participants during team discussions, ensuring their preferences and needs were prioritized.
- Developed and maintained strong relationships with participants, providing emotional support and provider education for housing, jobs, and higher education.
- Established and maintained effective communication with staff, and the community organizations to promote high quality outcomes.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Client Services Manager
Foothill Unity Center, Inc
04.2012 - 04.2018
- Held a caseload of 35-40 clients to successfully get housed, secure jobs, enroll in higher education.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Supervises and trains the work practices of interns, volunteers, and work-experience trainee and assures partnering collaboration partnering.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files, records of client interactions, client notes, and other information.
- Built a strong rapport with key decision-makers within client organizations, fostering trust and long-lasting partnerships.
- Established open lines of communication among team members through regular meetings that fostered collaboration towards shared goals.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed a keen understanding of resources by participating in conferences and networking events which allowed me to provide better solutions for our clients.
- Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Partnered with other agency leaders to deliver services that support company objectives and consistent with corporate values.
- Conducted regular reviews with clients to assess their satisfaction levels, gather feedback, and address any areas of concern.
- Conducted periodic evaluations of team performance resulting in continuous improvement in service delivery and higher client success rate in obtaining housing, jobs, or higher education.
- Improved operational efficiency, streamlining internal processes and protocols.
- Facilitated cross-departmental collaboration with in four offices to address complex client issues more effectively.
- Enhanced service customization, analyzing client feedback for insights into service adjustments.
- Improved team efficiency, organizing regular skill-building workshops.
- Enhanced client retention rates by implementing personalized follow-up strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
- Receives, maintains and protects confidential information.
Health Claims Clerk
Duarte Unified School District
09.2006 - 04.2012
- Participated in staff training sessions to continually improve knowledge of industry best practices.
- Assess clients/patient needs and refer them to the appropriate resource.
- Receives, maintains and protects confidential information.
- Document, process, maintain, and file patient records on daily basis for end of the year report.
- General secretarial duties and clerical work including: answer telephone calls, relay messages to appropriate staff, maintain appointment calendar, and schedule appointments including but not limited to assisting other office staff.
- Knowledge of intra-agency procedures for accessing the state's health requirement and computerized records.
- Demonstrated exceptional problem-solving skills in addressing complex claims scenarios, finding creative solutions that satisfied all parties involved.
- Maintained organized claim files, ensuring easy access to information for future reference or audits.
- Contributed to creating a positive work environment by actively participating in team meetings, sharing insights, and offering suggestions for improvement.
- Reduced claim errors by carefully reviewing documentation and verifying information before submission.
- Prioritized workload efficiently, managing multiple ongoing claims simultaneously without sacrificing accuracy or timeliness.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Education
Bachelor of Arts - Sociology-Emphasis in Social Work
California State Polytechnic University, Pomona
Pomona, CA09-2028
Skills
- Proficient in Microsoft office
- Executive support experience
- Expert time management
- Calendar management mastery
- Meeting support
- Scheduling services
- Excellent interpersonal skills
- Effective problem solving
- Detail-oriented approach
- Relationship building
- Documentation and reporting
- Time management
Languages
Spanish
Professional Working
Timeline
Sr. Administrative Assistant
City of Hope
04.2022 - Current
Care Coordinator
Union Station Homeless Services
04.2018 - 04.2022
Client Services Manager
Foothill Unity Center, Inc
04.2012 - 04.2018
Health Claims Clerk
Duarte Unified School District
09.2006 - 04.2012
Bachelor of Arts - Sociology-Emphasis in Social Work
California State Polytechnic University, Pomona
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