Nancy Martin

• Responsible for monitoring and maintaining the operating status of equipment and systems and ensuring high levels of safety, procedural adherence, and with precision.
• This includes following procedures and operating plant equipment accordingly to ensure plant status control is always respected

OCC Operations SPOC - P2211 & P2341

• Maintained a thorough understanding of planned work and status (6 shift and key bulk work items)
• Connected with all FLMs with work on the plan, early in the shift and periodically throughout the shift
• Communicated status updates to OCC Manager, ASAP and on a continual basis
• Ensured SCRs are established for all 6-shift delays
• Review priority work (6-shift and key bulk work) for next shift with emphasis on parts, permits and work groups required and identified threats
• Identified emergent issue and implemented resolutions to mitigate delays

• Successfully lead a team consisting of high performing Subject Matter Experts and of Technical Specialists including electronic technologists and millwrights using both Facilitative Leadership and Situational Leadership styles and S.M.A.R.T Objectives.
• Developed systems and procedures to improve operational quality and team efficiency.
• Performed cross-functional performance analysis which led to the implementation of a training, coaching and mentorship program that raised overall quality of delivery from less than 78% to consistently 96% within 3 years
• Experienced in continuous improvement of processes by the ongoing analysis of metrics, benchmarking, causal analysis, corrective action plans and identifying potential nonconformances and preventive action
• Lead the development and implementation of an organization-wide preventive exhibit maintenance program that resulted in less than 1% of outages from an ongoing average of 18%
• Experienced in developing reports, delivering presentations and facilitating workshops for all levels from Board members, Sr Executives to entry level staff.
• Developed systems and procedures to improve operational quality and team efficiency

• Initiated quality control measures to evaluate consistency of science program delivery and science visitor experiences
• Raised satisfaction rating from 85% to 95% within 2 years
• Coordinated projects and managed resources from various units within the organization of both internal and external projects and lead of new initiatives varying in budget scope from $50,000 to $3,000,000
• Initiated, developed, and delivered presentations and professional development sessions.

• Developed diversified course curriculum to meet regulatory standards and support learning objectives
• Courses included Electrical fundamentals, Digital Electronics, Instrumentation
• Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies