Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nancy Marji

Etobicoke,ON

Summary

Dedicated and customer-focused call center and support professional with many years of experience delivering exceptional customer service in high pressure environments. Skilled in handling customer inquiries. A reliable team player with strong problem-solving skills and a commitment to excellence in customer satisfaction.


Overview

24
24
years of professional experience
1
1
Certification

Work History

Lunchtime Supervisior / Support Staff

TCDSB
09.2023 - Current
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Contributed to staff meetings
  • Provided emotional support and guidance to students
  • Improved classroom behavior by establishing and consistently applying clear rules and expectations.
  • Actively participated in school events,
  • Reduced instances of bullying through active supervision
  • Collaborated with school staff to implement effective strategies for managing student behavior during lunch hours.
  • Assisted students with special needs, ensuring they received proper care and attention during lunch breaks.
  • Cleaned and sanitized surfaces, tools and equipment.

Case Manager/Call Center Representative

CMN (Canadian Medical Network)
11.2000 - 09.2019


  • Strong communication and interpersonal skills
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

ECG Technician, Data Entry Administrator

Cardiomatters
10.2000 - 09.2011
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Communicated with healthcare workers and physicians concerning test results.
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Educated patients on testing and preparation steps prior to procedure.
  • Provided instruction on Holter monitor and connected patient to analyzer.
  • Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
  • Delivered exceptional customer service while addressing patient concerns or issues related to their ECG experience promptly and professionally.
  • Demonstrated exceptional attention to detail while performing ECG tracings, leading to the identification of critical cardiac abnormalities and timely intervention.

Customer Service Supervisor/Copy Center-Part Time

Staples
10.2000 - 08.2011
  • Promoted a positive work environment through open communication channels
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Had regular customer service meetings to review progress identify challenges and provide feedback.
  • Developed comprehensive training materials for new hires.

Education

High School Diploma -

Toronto, ON

Medical Laboratory Technician / ECG Technician

Robetech Institute

Skills

  • Strong communication and interpersonal skills
  • Excellent verbal communication and active listening
  • Empathy and patience in handling customer concerns
  • Case Documentation
  • Strong computer skills
  • Multitasking and prioritizing tasks effectively
  • Conflict Resolution and problem-solving abilities
  • Positive Attitude, work independently or as a team
  • Email and Telephone Etiquette
  • Adaptability to learn new processes and systems quickly
  • Strong work ethic and ability to work under pressure
  • Time management to meet call quotas

Languages

English
Arabic

Certification

  • First Aid & CPR Certification
  • Black Belt Judo
  • Medical Terminology Course Certificate
  • WHIMIS Training Certificate

Timeline

Lunchtime Supervisior / Support Staff

TCDSB
09.2023 - Current

Case Manager/Call Center Representative

CMN (Canadian Medical Network)
11.2000 - 09.2019

ECG Technician, Data Entry Administrator

Cardiomatters
10.2000 - 09.2011

Customer Service Supervisor/Copy Center-Part Time

Staples
10.2000 - 08.2011

High School Diploma -

Medical Laboratory Technician / ECG Technician

Robetech Institute

Similar Profiles

CREATE PROFILE
Nancy Marji