Nancy MacTier
Ottawa,ON
Summary
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
SWS
10.2013 - 09.2014
- Assisted customers with French-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Bilingual Customer Service Agent
Transcom
09.2007 - 08.2010
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Assisted with training new hires on company policies and procedures, ensuring consistent quality of service across the team.
- Managed escalated calls professionally and efficiently, resulting in satisfactory resolutions for both the customer and the company.
- Utilized CRM software efficiently to maintain up-to-date customer records and track interactions, ensuring seamless continuity of service.
Front Desk Supervisor
Cedar Springs Health Racquet & Sportsclub
08.1995 - 09.2000
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Education
Bachelor of Arts - Recreation And Leisure Studies
Concordia University
Montreal, None05-1982
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- [Language] translation
- Data entry
- Product knowledge
- Time management
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
First Aid
CPR
Security Licence
Interests
- Kayaking
- Swimming
- Cooking
Timeline
Bilingual Customer Service Representative
SWS
10.2013 - 09.2014
Bilingual Customer Service Agent
Transcom
09.2007 - 08.2010
Front Desk Supervisor
Cedar Springs Health Racquet & Sportsclub
08.1995 - 09.2000
Bachelor of Arts - Recreation And Leisure Studies
Concordia University
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