Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nancy MacDougall

Princeport

Summary


Detail-oriented individual with exceptional communication and with a strong work ethic . Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Process Technician

Municipality of Colchester
03.1998 - Current
  • Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
  • Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.
  • Troubleshot technical issues, implementing solutions to maintain a smooth production process.
  • Contributed to the development of standard operating procedures that improved consistency across shifts and reduced training time for new hires.
  • Improved product quality with strict adherence to standard operating procedures and quality control guidelines.
  • Consistently met or exceeded production targets through diligent monitoring of processes and swift resolution of issues.

Office Clerk / Cashier

Sobeys
09.2002 - 12.2003
  • Responded to inquiries from callers seeking information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Maintained high levels of accuracy with cash counts, minimizing errors and ensuring proper accounting practices were followed.
  • Collaborated with team members to develop strategies for improving cashier performance and overall customer experience.
  • Maintained a clean, organized work area, contributing to a positive environment that promoted efficiency within the team.
  • Ensured timely deposits of daily sales revenue into designated bank accounts while maintaining security protocols for safe transportation of funds.

Supervisor/Cashier

Ryan's IGA
09.1987 - 03.1998
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Learned duties for various positions and provided backup at key times.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.

Education

Diploma Biology Technology

Nova Scotia Agricultural College
Bible Hill, NS
05-1993

Skills

  • Strong work ethic
  • Technical documentation and reporting
  • Recordkeeping
  • Quality control
  • Quality assurance
  • Extensive Laboratory skills
  • Superior communication
  • Teamwork and collaboration
  • Highly Organized
  • Detail Orientated
  • Reliable

Certification

Wastewater Level III Operator

Confined Space Entry and Rescue

Microsoft 365 & Excel

WHMIS

ForkLift

First Aid & CPR

Communication Skills Level I & II

Industrial Waste Treatment I




Timeline

Office Clerk / Cashier

Sobeys
09.2002 - 12.2003

Process Technician

Municipality of Colchester
03.1998 - Current

Supervisor/Cashier

Ryan's IGA
09.1987 - 03.1998

Diploma Biology Technology

Nova Scotia Agricultural College

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Nancy MacDougall