Nancy Luftenegger

• Serve as the main point of contact for patients. Foster a welcoming environment by warmly greeting patients on the phone and in the clinic, while engaging with them in a compassionate and friendly manner.
• Scheduling patient visits as per the treatment plan set out by the practitioner
• Maintain accurate electronic medical records, ensuring that all documents, faxes and forms are filed appropriately, while ensuring that all patient notes are up to date
• Track and follow up with patients to schedule and confirm appointments, ensure all necessary forms and documents are up to date, and confirm status.
• Track and follow up with all potential patients
• Manage day-to-day operations of the clinic; opening and closing clinic; ensuring the front desk, waiting room and clinic are clean and organized.
• Request diagnostic reports from hospitals & medical practitioners
• Managing patient accounts along with taking payments for visits
• Proficient in HCAI, NACRS, WSIB Online Upload, Bundled Care Hospitals, TELUS Health, Provider Connect, Lumino (Sunlife), Claimxchange
• Completing all paperwork, forms and documents for WSIB & MVA patients
• Patient billings (WSIB, MVA, Extended health care claims)
• Manage financial transactions, including creating and sending invoices, collecting payments, updating and tracking patient accounts and reconciling billings.
• Proficient in Microsoft Office, Outlook, Excel, Practice Perfect, Telus, Adobe along with other computer programs
• 30+ years in insurance and customer service

Experience in the Insurance & Financial industry from Financial planning to Group benefits Underwriter.