Nancy Loya
Los Angeles,CA
Summary
Accomplished Administrative Assistant with expertise in office administration and customer service at City Of Los Angeles - Public Works. Enhanced communication efficiency and compliance through meticulous recordkeeping. Proven problem solver with strong verbal communication skills. I enhanced communication efficiency and optimized resource allocation, contributing to improved departmental operations and client satisfaction.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
City Of Los Angeles - Public Works
10.2015 - 09.2017
- Managed daily correspondence for department staff, ensuring efficient communication.
- Maintained accurate records and documentation, supporting compliance with city regulations.
- Coordinated procurement of office supplies and equipment, optimizing resource allocation.
- Developed and implemented filing systems to enhance information retrieval efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Assistant Manager
Vee’s Cafe
11.2013 - 09.2015
- Assisted in daily café operations to ensure efficient service delivery.
- Trained new staff on customer service protocols and menu offerings.
- Monitored inventory levels and coordinated supply orders for timely replenishment.
- Developed and implemented strategies to improve customer satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Waitress
El Torito
12.2011 - 09.2012
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately processed orders using point-of-sale system, enhancing order efficiency.
- Assisted in training new staff on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables simultaneously while maintaining high service quality.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Host
El Torito
10.2007 - 09.2010
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservations and waitlists efficiently to optimize dining flow.
- Provided menus and answered questions regarding food and beverage offerings.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted in maintaining cleanliness and organization of dining area.
- Trained new hosts on best practices for guest interactions and service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Cashier
Darlene Donuts
09.2005 - 09.2006
- Processed customer transactions efficiently using POS system
- Maintained accurate cash drawer and balanced daily sales
- Provided exceptional customer service, addressing inquiries and concerns
- Assisted in inventory management and restocking supplies as needed
- Collaborated with team members to ensure smooth shift transitions
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Child Development
West Los Angeles College
Culver City, CAChild Development
Santa Monica College
Santa Monica, CAHigh School Diploma -
Culver City High School
Culver City, CA06.2009
Skills
- Customer service
- Data entry
- Administrative support
- Time management
- File organization
- Clerical support
- Documentation and recordkeeping
- Database entry
- Data collection
- Multi-line phone proficiency
- Writing reports
- Staff management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
City Of Los Angeles - Public Works
10.2015 - 09.2017
Assistant Manager
Vee’s Cafe
11.2013 - 09.2015
Waitress
El Torito
12.2011 - 09.2012
Host
El Torito
10.2007 - 09.2010
Cashier
Darlene Donuts
09.2005 - 09.2006
Child Development
West Los Angeles College
Child Development
Santa Monica College
High School Diploma -
Culver City High School