Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Lisson

Newtown

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Part Time Post Office Assistant

Canada Post
12.2024 - Current
  • Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
  • Maintained strong working relationships with local businesses through consistent communication regarding their mailing needs and preferences.
  • Utilized computer systems effectively for tracking packages, managing transactions, and updating customer records as needed.
  • Maintained a well-organized work environment to facilitate efficient operations and customer service.
  • Continuously updated knowledge on postal regulations, policies, and best practices to ensure compliance and maintain high levels of service quality.
  • Upsold postal services like insurance and tracking.
  • Used computer systems to track packages and update client information.
  • Utilized customer service skills to provide exceptional service for repeat clientele.

Acting Postmaster

Canada Post
08.2024 - 01.2025
  • Assisted customers in determining proper postal service to align with individual needs.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Managed all aspects of post office staffing, including scheduling, and performance management to ensure a high-performing team.
  • Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues.

Part Time Post Office Assistant

Canada Post
08.2024 - 12.2024
  • Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
  • Maintained strong working relationships with local businesses through consistent communication regarding their mailing needs and preferences.
  • Used computer systems to track packages and update client information.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Continuously updated knowledge on postal regulations, policies, and best practices to ensure compliance and maintain high levels of service quality.
  • Collaborated with team members to ensure smooth daily operations and consistently met performance goals.
  • Utilized computer systems effectively for tracking packages, managing transactions, and updating customer records as needed.

Canada Post Term(Continuous Service}

Canada Post Corporation
02.2014 - 08.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Representative

Virtual Agent Services
07.2000 - 08.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Updated account information to maintain customer records.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Legal Secretary

Compu College
Saint John, NB
1994

High School Diploma -

Sussex Regional High School
Sussex, NB
1993

Skills

  • Managing Time
  • Sales Expertise
  • Retail Sales Customer Service
  • Stocking and Replenishing
  • Active Listening
  • Problem-Solving Ability
  • Money Handling Abilities
  • Calm and Professional Under Pressure

Timeline

Part Time Post Office Assistant

Canada Post
12.2024 - Current

Acting Postmaster

Canada Post
08.2024 - 01.2025

Part Time Post Office Assistant

Canada Post
08.2024 - 12.2024

Canada Post Term(Continuous Service}

Canada Post Corporation
02.2014 - 08.2024

Customer Service Representative

Virtual Agent Services
07.2000 - 08.2010

Legal Secretary

Compu College

High School Diploma -

Sussex Regional High School
Nancy Lisson