Nancy Lisson
Newtown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Part Time Post Office Assistant
Canada Post
Sussex Corner, NB
12.2024 - Current
- Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
- Maintained strong working relationships with local businesses through consistent communication regarding their mailing needs and preferences.
- Utilized computer systems effectively for tracking packages, managing transactions, and updating customer records as needed.
- Maintained a well-organized work environment to facilitate efficient operations and customer service.
- Continuously updated knowledge on postal regulations, policies, and best practices to ensure compliance and maintain high levels of service quality.
- Upsold postal services like insurance and tracking.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Acting Postmaster
Canada Post
Havelock, NB
08.2024 - 01.2025
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Managed all aspects of post office staffing, including scheduling, and performance management to ensure a high-performing team.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues.
Part Time Post Office Assistant
Canada Post
Havelock, NB
08.2024 - 12.2024
- Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
- Maintained strong working relationships with local businesses through consistent communication regarding their mailing needs and preferences.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Continuously updated knowledge on postal regulations, policies, and best practices to ensure compliance and maintain high levels of service quality.
- Collaborated with team members to ensure smooth daily operations and consistently met performance goals.
- Utilized computer systems effectively for tracking packages, managing transactions, and updating customer records as needed.
Canada Post Term(Continuous Service}
Canada Post Corporation
Apohaqui, NB
02.2014 - 08.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Virtual Agent Services
Sussex, NB
07.2000 - 08.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Legal Secretary
Compu College
Saint John, NB1994
High School Diploma -
Sussex Regional High School
Sussex, NB1993
Skills
- Managing Time
- Sales Expertise
- Retail Sales Customer Service
- Stocking and Replenishing
- Active Listening
- Problem-Solving Ability
- Money Handling Abilities
- Calm and Professional Under Pressure
Timeline
Part Time Post Office Assistant
Canada Post
12.2024 - Current
Acting Postmaster
Canada Post
08.2024 - 01.2025
Part Time Post Office Assistant
Canada Post
08.2024 - 12.2024
Canada Post Term(Continuous Service}
Canada Post Corporation
02.2014 - 08.2024
Customer Service Representative
Virtual Agent Services
07.2000 - 08.2010
Legal Secretary
Compu College
High School Diploma -
Sussex Regional High School