Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nancy Lisson

Newtown ,NB

Summary

Dependable, hardworking professional offering 10 plus years processing mailpieces and packages to foster timely delivery. Highly attuned to varying customer needs with success in achieving sales and customer satisfaction targets. Skilled in managing fluctuating workloads in production-driven settings.

Overview

24
24
years of professional experience

Work History

Post Office Assistant

Canada Post Corporation
10.2014 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Monitored inventory of post office, and made orders to replenish.
  • Self-motivated, with a strong sense of personal responsibility.
  • Maintained a well-organized work environment to facilitate efficient operations and customer service.
  • Proven ability to learn quickly and adapt to new situations.
  • Coordinated bulk mailings efficiently while adhering to postal guidelines for packaging standards and postage rates.
  • Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Contributed to workplace safety by maintaining clean facilities and promptly addressing any potential hazards or concerns.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Managed the processing of incoming mail, ensuring accurate sorting, scanning, and distribution within designated timeframes.
  • Utilized computer systems effectively for tracking packages, managing transactions, and updating customer records as needed.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to finding solutions that satisfied all parties involved.
  • Developed expertise in various types of mail classes, pricing structures, and shipping guidelines to provide knowledgeable assistance to customers.
  • Utilized customer service skills to provide exceptional service for repeat clientele.

Customer Service Representative

Virtual Agent Services
07.2000 - 08.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Updated account information to maintain customer records.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Legal Secretary

Compu College
1994

High School Diploma -

Sussex Regional High School
Sussex, NB
1993

Skills

  • Managing Time
  • Sales Expertise
  • Retail Sales Customer Service
  • Stocking and Replenishing
  • Active Listening
  • Problem-Solving Ability
  • Money Handling Abilities
  • Calm and Professional Under Pressure
  • Loading and unloading
  • Workplace safety
  • Shipping and receiving proficiency

Languages

English
Full Professional

Timeline

Post Office Assistant

Canada Post Corporation
10.2014 - Current

Customer Service Representative

Virtual Agent Services
07.2000 - 08.2010

High School Diploma -

Sussex Regional High School

Legal Secretary

Compu College
Nancy Lisson