Nancy Lisson
Newtown ,NB
Summary
Dependable, hardworking professional offering 10 plus years processing mailpieces and packages to foster timely delivery. Highly attuned to varying customer needs with success in achieving sales and customer satisfaction targets. Skilled in managing fluctuating workloads in production-driven settings.
Overview
24
24
years of professional experience
Work History
Post Office Assistant
Canada Post Corporation
10.2014 - Current
- Skilled at working independently and collaboratively in a team environment.
- Monitored inventory of post office, and made orders to replenish.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained a well-organized work environment to facilitate efficient operations and customer service.
- Proven ability to learn quickly and adapt to new situations.
- Coordinated bulk mailings efficiently while adhering to postal guidelines for packaging standards and postage rates.
- Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Contributed to workplace safety by maintaining clean facilities and promptly addressing any potential hazards or concerns.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed the processing of incoming mail, ensuring accurate sorting, scanning, and distribution within designated timeframes.
- Utilized computer systems effectively for tracking packages, managing transactions, and updating customer records as needed.
- Resolved customer complaints professionally, demonstrating empathy and commitment to finding solutions that satisfied all parties involved.
- Developed expertise in various types of mail classes, pricing structures, and shipping guidelines to provide knowledgeable assistance to customers.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Customer Service Representative
Virtual Agent Services
07.2000 - 08.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Legal Secretary
Compu College
1994
High School Diploma -
Sussex Regional High School
Sussex, NB1993
Skills
- Managing Time
- Sales Expertise
- Retail Sales Customer Service
- Stocking and Replenishing
- Active Listening
- Problem-Solving Ability
- Money Handling Abilities
- Calm and Professional Under Pressure
- Loading and unloading
- Workplace safety
- Shipping and receiving proficiency
Languages
English
Full Professional
Timeline
Post Office Assistant
Canada Post Corporation
10.2014 - Current
Customer Service Representative
Virtual Agent Services
07.2000 - 08.2010
High School Diploma -
Sussex Regional High School
Legal Secretary
Compu College
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