Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Lisowsky

Hillsborough,ON

Summary

Personable Office Administrator with 20 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

27
27
years of professional experience

Work History

Office Administrator

DMAC AUTOMATION LTD
05.2019 - 05.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.

Account Executive

Masterpice Financial
10.2014 - 04.2018
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Created and executed account strategies to translate organizational goals into client activities.
  • Trained clients on product features and updates to secure buy-in.
  • Distributed marketing materials to existing and prospective clients to promote products and services.

Advisor Services Representative

London Life Insurance Company
09.2005 - 09.2014
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.

Human Resources Administrator

Sears Canada Inc
09.1996 - 09.2005
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Oversaw hiring, staffing, and labor law compliance.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
  • Coordinated technical training and personal development classes for staff members.
  • Collaborated with managers to identify and address employee relations issues.
  • Administered employee benefits programs and assisted with open enrollment.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Developed and monitored employee recognition programs.

Education

No Degree - Education

Elim Bible Institute
Lima NY
05.1989

Skills

  • Database Maintenance
  • Calendar Management
  • Developing Office Systems
  • Budget Support
  • Correspondence and Office Documents
  • Inbound Phone Call Handling
  • Overcoming Obstacles
  • Evaluate Performance
  • Office Management
  • Maintaining Office Records
  • Booking Travel
  • Payroll and Accounts Payable Receivable
  • Special Requirements
  • Microsoft Office
  • Customer Relationship Management
  • Enforce Policies
  • Handling Complaints
  • Customer Service Management
  • Administration and Operations
  • Filing
  • Copying and Scanning
  • Office Reception
  • Staff Training

Timeline

Office Administrator

DMAC AUTOMATION LTD
05.2019 - 05.2023

Account Executive

Masterpice Financial
10.2014 - 04.2018

Advisor Services Representative

London Life Insurance Company
09.2005 - 09.2014

Human Resources Administrator

Sears Canada Inc
09.1996 - 09.2005

No Degree - Education

Elim Bible Institute

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Nancy Lisowsky