Nancy Lemus

Service Admin Lead

• Identifying opportunities to improve policies or objectives.
• Ensuring department is operating securely and effectively.
• Preparing and reviewing operational reports.
• Assisting managers in compiling annual budget information reports.
• Maintain all policies and procedure manuals.
• Managing and maintaining service department employees involving service advisors & loaner deptment.
• Performing clerical accounting and general office duties as needed.
• Delegating task, monitoring and projecting staff needs.

Cashier Supervisor

• Developing strong relationships with cross-functional teams and departments.
• Developed and enforced operational procedures to ensure efficient workflow
• Ensured the accuracy of cashier transactions and investigated and resolved discrepancies
• Trained and coached cashiers in customer service, product knowledge, and cash handling
• Monitored and managed the performance of cashiers and provided feedback and guidance
• Developed and maintained professional relationships with customers
• Balanced cash drawers and ensured compliance with company policies and regulations
• Assisted in resolving customer complaints in a professional and timely manner
• Maintained a clean and organized work environment

• Process, sort and assign incoming medical & dental claims
• Sort checks for distribution and mailing
• Serve as back up support for receptionist.
• Code claims according to group id and correct claim number
• Assisted in the timely processing of customer claims, accurately entering data into the claims system
• Investigated and tracked insurance claims to ensure payment accuracy and timely resolution
• Monitored claims system to ensure timely and accurate processing of claims
• Generated reports detailing the status of customer claims
• Maintained accurate records and documentation in accordance with company policy
• Performed other duties as required or assigned

• Maintained customer's sales records for various vehicle dealerships in the auto mall
• Coded files for DMV
• Retrieved, sorted and filed customer files in alphabetical and numerical order
• Responsible for adding, updating and managing customers information updated all customer into internal database
• Emailed, faxed, photocopied and delivered customer files for staff request.
• Assisted customers with vehicle service requests and service status checks.
• Communicated and explained services performed on their vehicle
• Handled high volume of phone calls ensuring each customer was treated professionally and efficiently
• Assisted with coverage for other departments as needed.
• Greeted customers with a friendly attitude and provided assistance with their inquiries
• Processed customer payments and operated cash register
• Assisted with stocking shelves and kept the store neat and orderly
• Accurately counted and balanced cash register drawer at the end of each shift

• Greeted guests in a professional and courteous manner while providing excellent customer service
• Answered incoming calls and took orders for room service in a timely manner
• Tested and troubleshot technical equipment to ensure proper functioning of room service
• Kept accurate records of orders and ensured that all orders were fulfilled correctly and on time
• Assisted in the creation and maintenance of menus, prices, and inventory
• Conducted regular inspections of the dining areas to ensure cleanliness and safety
• Assisted in the preparation of food and beverages in accordance with health and safety standards
• Resolved customer complaints and inquiries in a courteous and timely manner