Nancy Lefebvre
Glen Robertson,ON
Summary
Dedicated and compassionate personal support worker with over a decade of experience providing exceptional care to clients with physical, mental and cognitive disabilities. Well-versed in assisting clients with activities of daily living, medication management and maintaining a clean and safe environment. Strong communication skills and ability to build rapport with clients, families and healthcare professionals. Committed to upholding clients' dignity, privacy, and overall well-being.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Personal Support Worker
Comfort Keepers
11.2021 - Current
- Oversee and manage the implementation of disability support programs, ensuring alignment with individualized care plans.
- Provide leadership and mentorship to 10 junior support workers, conducting regular training sessions on best practices and updated protocols, leading to a 25% reduction in incidents and errors.
- Serve as the primary liaison between clients, families and external service providers, advocating for clients' rights and coordinating comprehensive care, resulting in a 15% improvement in overall client outcomes.
Personal Support Worker
Noel's Residence Group
09.2016 - 10.2021
- Facilitated daily living activities for a caseload of 100 clients with varying abilities.
- Developed and implemented individualized care plans, resulting in a 20% improvement in overall client satisfaction.
- Documented and maintained accurate records of client progress, ensuring compliance with regulatory standards.
Personal Support Assistant
Premier Homecare Services
06.2013 - 08.2016
- Provided direct care and assistance to clients with disabilities, ensuring their physical and emotional well-being.
- Implemented behavior support plans, resulting in a 15% reduction in challenging behaviors among clients.
- Assisted in the development and execution of skill-building activities to enhance clients' independence.
Education
Bachelor of Science - Social Work
Florida International University
Miami, FLTraining Program - Personal Support Worker
Florida Career College - Miami
Miami, FLSkills
- Person-centered care
- Behavior management
- Care plan development
- Crisis intervention
- Attention to detail
- Documentation and record-keeping
- Team collaboration
- Interpersonal skills
Certification
- First Aid and CPR certification - (Updated 2024)
Timeline
Senior Personal Support Worker
Comfort Keepers
11.2021 - Current
Personal Support Worker
Noel's Residence Group
09.2016 - 10.2021
Personal Support Assistant
Premier Homecare Services
06.2013 - 08.2016
Bachelor of Science - Social Work
Florida International University
Training Program - Personal Support Worker
Florida Career College - Miami
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