Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nancy Le

Ottawa,ON

Summary

  • Clean and maintain products and display
  • Prepare and maintain store display for visual
  • Maintain store supplies
  • Perform general clerical duties
  • Prepare and maintain cleanliness of work and display areas
  • Manage routine store functions including reception (greeting clients, assessing needs), telephone existing clients for new products or requests and booking clients for delivery of requested items.
  • Organize and maintain store inventory
  • Schedule and confirm appointments
  • Perform various administrative functions (taking deposit to bank, opening store, photocopying)

Abilities

  • Am able to work in a fast-paced environment
  • Able to work under pressure
  • Am able to perform repetitive tasks
  • Able to lift objects and have a detailed oriented skill set
  • Ability to distinguish between colours due to work in jewelry industry
  • Am able to perform various physical tasks from sitting, standing, walking and other required tasks.

Personal Suitability

I believe I can be an asset to your office as I am a hard worker, a team player and a fast learner. I have been working in a client focused environment in all positions during my working career with Swarovski. As a MOD / Stylist, I am required to be accurate in my recommendations to ensure client satisfaction. My supervisors can attest that I am dependable, flexible and show initiative as can be shown in my latest certification to become a Stylist. I have shown good judgement in my client interactions and with difficult clientele I have used my techniques in diffusing the situation.

Overview

17
17
years of professional experience

Work History

MOD / Personal Stylist

Swarovski
05.2014 - Current
  • Advised clients on style recommendations with accessories to complement body style, fashion choice and overall appearance.
  • Supervised staff and managed store when tasked or when manager is away.
  • Maintained up-to-date knowledge of new fashions by attending industry events and trade shows, monitoring consumer market trends and regularly reading Vogue magazines.
  • Accepted and processed customer payments.
  • Performed various sales transactions, checked on invoices, prepared special orders, and delivered correct merchandise.
  • Met with clients to determine style requirements and budget.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Supervisor

China Palace Restaurant
11.2006 - 03.2013
  • Responsible for scheduling and managed new hires with training, and carried out
    disciplinary duties when necessary. Performed other functions such as serving
    customers, handling cashier duties and customer complaints.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

Education

No Degree - Dental Office Reception Certificate

Okanagan College
Penticton, B.C.
06.2009

Skills

  • MS Word
  • Strong interpersonal skills
  • Strong communication skills
  • Product Intelligence
  • Assist Customers
  • Product Knowledge

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

MOD / Personal Stylist

Swarovski
05.2014 - Current

Supervisor

China Palace Restaurant
11.2006 - 03.2013

No Degree - Dental Office Reception Certificate

Okanagan College
Nancy Le