Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NANCY LARA

Los Angeles

Summary

Dynamic Front Desk Agent with proven expertise at Blvd Hotel and Studios, excelling in customer service and payment processing. Adept at resolving conflicts and ensuring safety compliance, I consistently enhanced guest experiences and streamlined operations, contributing to a welcoming environment and efficient check-in procedures.

Overview

17
17
years of professional experience

Work History

Front Desk Agent

Blvd Hotel and Studios
Studio City
08.2021 - Current
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Provided information about hotel amenities, services, and local attractions.
  • Answered phones, responded to inquiries, and took messages.
  • Addressed customer needs in a timely manner.
  • Processed payments accurately and efficiently.
  • Kept accurate records of guest transactions.
  • Resolved customer complaints promptly and courteously.

Front Desk Agent

Rodeway Inn
Los Angeles
02.2008 - 06.2021
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Ensured that all safety regulations were followed according to company standards.
  • Provided information about hotel amenities, services, and local attractions.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.

Education

Bachelor of Arts - Child Development

California State University Los Angeles
Los Angeles, CA
06-2018

Skills

  • Customer service
  • Payment processing
  • Record keeping
  • Check-in procedures
  • Safety compliance
  • Conflict resolution

Languages

Spanish
Professional
English
Professional

Timeline

Front Desk Agent

Blvd Hotel and Studios
08.2021 - Current

Front Desk Agent

Rodeway Inn
02.2008 - 06.2021

Bachelor of Arts - Child Development

California State University Los Angeles

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NANCY LARA