Summary
Overview
Work History
Skills
Timeline
Generic

Nancy Knight

St. John's,NL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

General Manager of Operations

U-Haul
04.2019 - 05.2024
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Trained, coached and mentored staff to support smooth adoption of new Type program.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Increased profit by streamlining operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.

Personal Care Attendant

Chancellor Park
04.2007 - 06.2019
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Recorded status and duties completed in logbooks for management.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Offered emotional support when needed establishing trust between me as the attendant and my patient.
  • Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
  • Provided companionship during meal times ensuring adequate nutrition intake.
  • Promoted independence among clients by teaching them essential self-care skills and encouraging autonomy.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Provided compassionate and patient-focused care to cultivate well-being.

Skills

  • Bathing Assistance
  • Client Relationship Management
  • Mobility support
  • Compassionate Caregiving
  • Patient Care
  • Grooming assistance
  • Dressing assistance
  • Safety awareness
  • Privacy and confidentiality
  • Emotional Support
  • Transfer Techniques
  • Nutrition monitoring
  • Adaptable approach
  • Medical Equipment Operation
  • Progress Documentation
  • Client documentation
  • Time Management
  • Elderly Care
  • Daily living assistance
  • Multitasking and Organization
  • First aid and safety
  • Strong Ethics
  • Direct Patient Care
  • Dementia Care
  • Compassionate Care
  • Relationship Building
  • Personal Hygiene Assistance
  • End of life care
  • Behavioral Management
  • Hoyer Lifting Equipment
  • Fast Learner
  • Multitasking
  • Reliability
  • Operations Management
  • Staff Development
  • Employee Motivation
  • Inventory Management
  • Decision-Making
  • Team Leadership
  • Schedule Management
  • Customer Service
  • Financial Management
  • Goal Setting
  • Business Development
  • Inventory Control
  • P&L Management
  • Performance Evaluations
  • Cost Reduction
  • Delegation
  • Problem-Solving
  • Operational Efficiency
  • Organizational Management
  • Management
  • Policies and procedures implementation
  • Health and safety compliance
  • Maintenance Planning
  • Sales Presentations
  • Superb time management skills
  • Customer Relationship Management
  • Staff Training
  • Budget Development and Management
  • Performance monitoring
  • Sales background
  • Staff Management
  • Budgeting and forecasting

Timeline

General Manager of Operations

U-Haul
04.2019 - 05.2024

Personal Care Attendant

Chancellor Park
04.2007 - 06.2019

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Nancy Knight