Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
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Nancy Kim

Vancouver,BC

Summary

With a passion for luxury fashion, I specialize in nurturing a loyal client base through bespoke service and fostering enduring relationships grounded in trust and exceptional experiences. My unwavering commitment to enhancing the client journey motivates me to consistently elevate the standards of excellence within the luxury fashion industry.

Overview

7
7
years of professional experience

Work History

Expert Client Advisor

Louis Vuitton Hotel Vancouver
04.2019 - Current
  • Drive the Watches & Jewelry category advancement through conducting product knowledge sessions, participating in selling events, and coaching and supporting peers
  • Established loyal client base by: prioritizing proactive communication, providing personalized service and tailored product recommendations, and building trust
  • Actively contribute to the Mentor Community, guiding and training new client advisors
  • Assist with daily store operations: repairs, quality reports, stock management, replenishment, and inventory, and visual merchandising
  • Develop deep understanding of brand history and savoir-faire, artistic directors, collaborations, products, and after-care services
  • Recipient of "Level Up Award" - exceptional client advisor

Z ZEGNA SPECIALIST & CLOTHING ADVISOR

Ermenegildo Zegna
08.2017 - 12.2018
  • Relationship-based selling: ready-to-wear, made-to-measure, made-to-order
  • Expertise in clothesmanship standards: precise measuring and fitting techniques
  • Recognized for exceptional performance, earning promotion to Z Zegna Brand Specialist; drive category sales by providing reports to inform buyers and management on budgets, top-performing sales advisors, market trends, challenges, and product requirements
  • Played key role in onboarding and training new team advisors, imparting knowledge on brand heritage, design ethos, fabric characteristics, and target demographics

Education

Bachelor of Arts - Psychology

University of British Columbia
Vancouver, BC
05.2017

Skills

  • Excellent interpersonal and communication skills
  • Team collaboration
  • Strategic thinking
  • Attention to detail
  • Adaptability and flexibility
  • Problem-solving
  • Digitally savvy
  • Consultative selling
  • Exceptional service oriented
  • Yoga practioner

Volunteer

Reading Program Coordinator at Learning Buddies Network

  • helping elementary school students develop essential literacy skills through free one on one, after school mentoring in a fun group setting
  • Goal is to enhance self-esteem through improvement in academic skills, and to ignite a passion for learning in a safe and caring environment
  • Model and encourage various teaching techniques for mentors, ensuring mentors and buddies feel well supported
  • Debrief after each session and track mentor reports
  • Guide and provide feedback to mentors
  • Conduct mentor interviews

Timeline

Expert Client Advisor

Louis Vuitton Hotel Vancouver
04.2019 - Current

Z ZEGNA SPECIALIST & CLOTHING ADVISOR

Ermenegildo Zegna
08.2017 - 12.2018

Bachelor of Arts - Psychology

University of British Columbia

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Nancy Kim