Nancy Kapoor
toronto,Ontario
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rowe farms
, ON
07.2024 - Current
- Processed customer transactions efficiently at Rowe Farms.
- Maintained accurate cash register operations during busy hours.
- Assisted customers with product inquiries
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Opened and closed store according to established procedures.
Customer Service Representative
Fiesta farms
, ON
03.2024 - Current
- Processed customer transactions efficiently at retail establishment.
- Assisted customers with product inquiries and recommendations.
- Maintained a clean and organized checkout area for customers.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers of in-store promotions or pricing specials.
Accountant
M.R knitwears
punjab, india
06.2020 - 07.2023
- Managed full-cycle accounting: recorded transactions, prepared journal entries, and maintained ledgers.
- Monitored accounts receivable/payable and ensured timely invoicing and collections.
- Reconciled monthly bank statements and resolved discrepancies.
- Prepared and filed GST and income tax returns, ensuring compliance with deadlines.
- Maintained accurate inventory records and supported internal audits.
Education
Marketing Management - Financial Services - Finance
George Brown College
Toronto09-2025
Financial Planing -
George Brown College
Toronto05-2024
Bachelores in Commerce -
Punjab University
Punjab 05-2020
Skills
- Cash handling
- Transaction processing
- Customer inquiries
- Point of sale operation
- Customer relationship management
- Customer service
- Relationship building
- Exchange coordination
- Call center operations
Timeline
Customer Service Representative
Rowe farms
07.2024 - Current
Customer Service Representative
Fiesta farms
03.2024 - Current
Accountant
M.R knitwears
06.2020 - 07.2023
Marketing Management - Financial Services - Finance
George Brown College
Financial Planing -
George Brown College
Bachelores in Commerce -
Punjab University