Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Kapoor

toronto,Ontario

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Rowe farms
, ON
07.2024 - Current
  • Processed customer transactions efficiently at Rowe Farms.
  • Maintained accurate cash register operations during busy hours.
  • Assisted customers with product inquiries
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Opened and closed store according to established procedures.

Customer Service Representative

Fiesta farms
, ON
03.2024 - Current
  • Processed customer transactions efficiently at retail establishment.
  • Assisted customers with product inquiries and recommendations.
  • Maintained a clean and organized checkout area for customers.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Informed customers of in-store promotions or pricing specials.

Accountant

M.R knitwears
punjab, india
06.2020 - 07.2023
  • Managed full-cycle accounting: recorded transactions, prepared journal entries, and maintained ledgers.
  • Monitored accounts receivable/payable and ensured timely invoicing and collections.
  • Reconciled monthly bank statements and resolved discrepancies.
  • Prepared and filed GST and income tax returns, ensuring compliance with deadlines.
  • Maintained accurate inventory records and supported internal audits.

Education

Marketing Management - Financial Services - Finance

George Brown College
Toronto
09-2025

Financial Planing -

George Brown College
Toronto
05-2024

Bachelores in Commerce -

Punjab University
Punjab
05-2020

Skills

  • Cash handling
  • Transaction processing
  • Customer inquiries
  • Point of sale operation
  • Customer relationship management
  • Customer service
  • Relationship building
  • Exchange coordination
  • Call center operations

Timeline

Customer Service Representative

Rowe farms
07.2024 - Current

Customer Service Representative

Fiesta farms
03.2024 - Current

Accountant

M.R knitwears
06.2020 - 07.2023

Marketing Management - Financial Services - Finance

George Brown College

Financial Planing -

George Brown College

Bachelores in Commerce -

Punjab University
Nancy Kapoor