Dynamic leader with a proven track record in the profit and not-for-profit sectors. Adept in sales, marketing and operational planning, excels in creating strategic partnerships, enhancing company reputation and achieving goals.
Recognized for exceptional problem-solving abilities and approachable leadership, consistently delivering innovative solutions and fostering team success. Awarded for excellence in collaborative initiatives, underscoring a commitment to building positive relationships in the community.
Overview
28
28
years of professional experience
Work History
Executive Director and Director of Sales/Marketing
Elmsmere Villa Retirement Residence
03.2015 - 02.2023
Acted in dual Senior Management roles for a small retirement residence
Managed a diverse team of professionals including Departmental Managers and SEIU unionized staff
Acted in an HR capacity to facilitate interview/hiring of new staff both unionized and non-unionized
Collaborated successfully with SEIU on all related staffing matters
Optimized internal resources to ensure successful outcomes in both operations and sales/marketing
Developed strategic partnerships with key stakeholders to expand the company's positive reputation, occupancy and financial goals
Monitored and ensured compliance with laws and regulations governing all operational and administrative aspects of the home
Developed, wrote and published all content required to facilitate marketing plans and promotional materials, media opportunities, community speaking engagements and presentations
Managed all site inquiries in person, phone and online in a timely and creative manner. Implemented creative follow up programs to achieve budgetary targets and organizational goals
Problem solved staffing concerns and issues, resident matters and maintained transparent working relationships with families
Worked collaboratively and successfully with owner to achieve all company goals
Director of Sales and Marketing
Revera Inc.
09.2006 - 03.2015
As collaborative and flexible manager, developed and implemented all site specific marketing and sales programs to achieve budgetary targets, advertising plans, media relations, promotional materials and overall messaging for several of Revera's retirement residences in Ottawa
Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge
Cultivated long-term partnerships with key industry influencers, strengthening the company's credibility in the marketplace.
Organized promotional events and interacted with community to increase sales traffic and build credible reputation with stakeholders. Received Revera's national "Quest for Excellence" Award twice for collaboration events with City of Ottawa
Coached new hires in general staff orientations by presenting, "Everyone's a Marketer"seminar
Worked collaboratively as both a team member and team leader to ensure overall success
Regional Manager, Eastern Ontario
Canadian Liver Foundation
09.2002 - 09.2006
Reporting directly to the Provincial Director of Fund Development in Toronto this dual position of fund development and health promotion/public relations required management of offices in Ottawa, Kingston and Cornwall.
Established and maintained operational standards for three Chapter locations in Eastern Ontario
Mentored and developed high-potential staff and volunteers for leadership roles through one-on-one peer support
Enhanced Chapter development by creating and implementing annual budgets, business plans, fundraising initiatives/activities, public relations, media opportunities and relations, volunteer recruitment and overall management
Hosted monthly support group meetings and participated on local municipal committee in Ottawa to develop community strategy and resource guide for persons with Hepatitis
Promoted health topics of the national foundation at speaking engagements in high schools and community groups
Coordinator of Special Events and Public Relations
Boys and Girls Club of Ottawa
01.2000 - 09.2002
Spearheaded and lead all fundraising special events
Developed marketing plans to seek community sponsorships for organizational programs and services
Managed project timelines for successful completion, ensuring deadlines adhered to
Coordinated all public relations opportunities
Created content for media releases, radio and television advertising, speaking engagements and the United Way program
Special Events Manager
Children's Aid Foundation
02.1995 - 01.2000
Managed administrative logistics of events planning, event booking, and event promotions.
Coordinated vendors for events.
Selected and ordered refreshments, decor and event materials.
Education
Legal Administrative Diploma -
Algonquin College
Ottawa, None
Skills
Project Management
Fundraising expertise
Communications strategy
Speechwriting and Public Speaking
Coaching and counseling
Multitasking Abilities
Timeline
Executive Director and Director of Sales/Marketing
Elmsmere Villa Retirement Residence
03.2015 - 02.2023
Director of Sales and Marketing
Revera Inc.
09.2006 - 03.2015
Regional Manager, Eastern Ontario
Canadian Liver Foundation
09.2002 - 09.2006
Coordinator of Special Events and Public Relations
Boys and Girls Club of Ottawa
01.2000 - 09.2002
Special Events Manager
Children's Aid Foundation
02.1995 - 01.2000
Legal Administrative Diploma -
Algonquin College
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