Nancy Jones
Red Deer County
Summary
Results-driven Business Coordinator with extensive experience at Air Extreme Inc. Proven ability in operational efficiency through strategic planning and exceptional customer service. Expertise in staff scheduling and contract negotiations, fostering strong client relationships while optimizing costs and service quality. Committed to delivering impactful results in dynamic environments.
Overview
19
19
years of professional experience
Work History
Coordinator/Customer Service Representative
Air Extreme Inc.
04.2018 - Current
- Enhanced project timelines through effective cross-departmental communication and collaboration.
- Managed logistics for events, ensuring budget compliance and resource availability.
- Strengthened client relationships by delivering exceptional customer service and addressing concerns.
- Negotiated contracts with vendors to secure optimal pricing and service quality.
- Cultivated customer connections, fostering strong relationships and loyalty.
- Coordinated employee scheduling based on traffic patterns and individual strengths.
Coordinator/Customer Service Representative
Safety Coordination Services
05.2007 - 04.2017
- Increased operational efficiency through effective process improvements across multiple teams.
- Optimized employee scheduling to reduce overtime costs during peak staffing periods.
- Cultivated strong customer relationships through attentive and proactive engagement strategies.
- Coordinated employee shifts based on customer traffic and individual strengths.
- Resolved customer issues to support staff and enhance overall service quality.
- Negotiated competitive pricing with clients and vendors, boosting profitability for the company.
Education
No Degree - Business
Northern Alberta Institute of Technology
Edmonton09-2011
GED -
Red Deer Polytechnic
Red Deer09-1999
High School Diploma -
Cobalt High School
Cobalt, ON06-1982
Skills
- Planning and execution
- Customer service management
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Scheduling
- Time management abilities
- Delegating work
- Staff scheduling
- Data Entry (spreadsheets)
- general accounting
Languages
English
Full Professional
Timeline
Coordinator/Customer Service Representative
Air Extreme Inc.
04.2018 - Current
Coordinator/Customer Service Representative
Safety Coordination Services
05.2007 - 04.2017
No Degree - Business
Northern Alberta Institute of Technology
GED -
Red Deer Polytechnic
High School Diploma -
Cobalt High School