Nancy Jackson
London,ON
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
21
21
years of professional experience
Work History
General Manager
Robert Q Airbus Inc / Robert Q Travel Mart
06.2022 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
Owner/Operator
Forest City Tire Ltd.
10.2011 - 01.2022
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Commercial Director
Transat Tours Canada
05.2002 - 09.2011
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Collaborated with network executives to define and propel organization's mission and vision.
- Motivated team to meet and exceed sales goals.
- Responded to customer feedback in professional and constructive way.
- Planned, coordinated and implemented commercial sales functions and processes.
- Collaborated with local companies to meet diverse customer needs for [Type] products.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with community to increase sales volume.
Education
No Degree - Travel And Tourism
Westervelt College
London, ON05.1988
Skills
- Verbal and Written Communication
- Sales Expertise
- Program Development
- Staff Development
- Client Account Management
- Profit and Loss Accountability
- Project Planning
- Cross-Functional Team Management
- Facility Management
- Sales Planning and Implementation
- Budget Administration
- Coaching and Mentoring
Languages
English
Full Professional
Timeline
General Manager
Robert Q Airbus Inc / Robert Q Travel Mart
06.2022 - 10.2023
Owner/Operator
Forest City Tire Ltd.
10.2011 - 01.2022
Commercial Director
Transat Tours Canada
05.2002 - 09.2011
No Degree - Travel And Tourism
Westervelt College
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