Nancy Jackson
London,ON
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
21
21
years of professional experience
Work History
General Manager
Robert Q Airbus Inc / Robert Q Travel Mart
2022.06 - 2023.10
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
Owner/Operator
Forest City Tire Ltd.
2011.10 - 2022.01
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Commercial Director
Transat Tours Canada
2002.05 - 2011.09
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Collaborated with network executives to define and propel organization's mission and vision.
- Motivated team to meet and exceed sales goals.
- Responded to customer feedback in professional and constructive way.
- Planned, coordinated and implemented commercial sales functions and processes.
- Collaborated with local companies to meet diverse customer needs for [Type] products.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with community to increase sales volume.
Education
No Degree - Travel And Tourism
Westervelt College
London, ON05.1988
Skills
- Verbal and Written Communication
- Sales Expertise
- Program Development
- Staff Development
- Client Account Management
- Profit and Loss Accountability
- Project Planning
- Cross-Functional Team Management
- Facility Management
- Sales Planning and Implementation
- Budget Administration
- Coaching and Mentoring
Languages
English
Full Professional
Timeline
General Manager
Robert Q Airbus Inc / Robert Q Travel Mart
2022.06 - 2023.10
Owner/Operator
Forest City Tire Ltd.
2011.10 - 2022.01
Commercial Director
Transat Tours Canada
2002.05 - 2011.09
No Degree - Travel And Tourism
Westervelt College
Similar Profiles
April K. BrownApril K. Brown
Registered Nurse at Aya Healthcare, Robert Wood Johnson New, Robert WoodRegistered Nurse at Aya Healthcare, Robert Wood Johnson New, Robert Wood
Marie DominguezMarie Dominguez
Accounting Assistant at Robert Half Massey 's Truck Tank RepairAccounting Assistant at Robert Half Massey 's Truck Tank Repair
Paula A. White-ArcovioPaula A. White-Arcovio
Payroll Consultant at Archer Systems, LLC - Robert HalfPayroll Consultant at Archer Systems, LLC - Robert Half