Nancy Gutierrez
Torrance
Summary
Detail-oriented professional with strong bilingual communication skills. Experienced in fast-paced food service environments, optimizing workflow, and enhancing customer experiences.
Overview
7
7
years of professional experience
Work History
Crew Member
McDonald's
Torrance, CA
07.2024 - Current
- Prepared food items according to safety and quality standards, maintaining a clean workspace.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Assistant Service Deli Manager
Ralphs Grocery
Carson, CA
10.2020 - 06.2024
- Supervised deli operations, ensuring compliance with food safety standards and quality control measures.
- Trained and mentored staff in product preparation and customer service techniques.
- Developed and implemented efficient inventory management practices to reduce waste.
- Enhanced customer experience by creating engaging displays and promoting new products.
Crew Member
Chick-fil-A
Gardena, CA
04.2019 - 09.2020
- Operated cash register, ensuring accurate transactions and efficient customer service.
- Maintained inventory levels by restocking supplies and reporting shortages to management promptly.
- Worked front counter, drive-thru and other areas.
- Resolved customer inquiries and complaints professionally, fostering positive dining experiences.
Education
High School Diploma -
Environmental Charter High School
Lawndale, CA06.2015
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Bilingual
Timeline
Crew Member
McDonald's
07.2024 - Current
Assistant Service Deli Manager
Ralphs Grocery
10.2020 - 06.2024
Crew Member
Chick-fil-A
04.2019 - 09.2020
High School Diploma -
Environmental Charter High School