NANCY GUTIERREZ
Admin Assistant Customer Service
Calgary,AB
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
1
1
Certification
8
8
years of professional experience
Work History
International Student Services Assistant
AGA Academy
Calgary, Alberta
02.2022 - 08.2025
- Assisted international students with visa applications and compliance requirements.
- Coordinated orientation programs for new international students and families, enhancing their transition and integration into campus life.
- Provided guidance on cultural adjustment and academic support services.
- Maintained student records in the management system for accuracy and accessibility.
- Communicated with faculty to address international student needs effectively.
- Collaborated with community organizations to promote cultural events, enriching campus diversity and fostering community engagement.
- Answered inquiries from prospective international students about admission requirements, programs of study, and campus life.
- Participated in recruitment events at high schools both domestically and abroad.
- Provided counseling services addressing culture shock and homesickness, supporting emotional well-being of international students.
- Monitored compliance with federal regulations regarding student visas.
- Coordinated academic advising sessions with faculty advisors for international students.
- Collaborated with various departments on campus to ensure that all necessary resources are available to meet the needs of our diverse student body.
- Attended conferences relating to International Student Services topics.
Processing Officer
Intria CIBC Bank
Calgary, Alberta
11.2017 - 12.2022
- Reviewed documentation, ensuring adherence to banking regulations.
- Monitored transaction data, identifying and addressing discrepancies or errors.
- Processed customer transactions accurately and efficiently.
- Performed quality control checks on applications, ensuring accuracy before submission.
- Completed manual and electronic processing in accordance with procedures.
- Verified the accuracy of data entered into the computer system.
- Ensured that all deadlines were met in accordance with established standards.
- Trained new staff on operational procedures and best practices.
- Collaborated with team members to improve workflow efficiency.
- Maintained updated knowledge of banking products and services.
- Followed up on pending items ensuring timely resolution of any problems encountered.
Education
Personal Fitness Trainer Diploma -
Elevated Learning Academy
Calgary, AB04-2021
Medical Office Assistant -
Academy of Learning Career College
Calgary, AB03-2002
Bachelor of Science - Bachelor of Science in Nursing
Pines City College
Philippines04-1996
Skills
- Cross-cultural communication
- Student counseling
- Orientation coordination
- Record management
- Customer relationship management
- Data entry accuracy
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Academic support
- Multilingual communication
- Cultural sensitivity
- Organizational management
- Customer relations and communications
Certification
- Level 2 ECE Certificate
Timeline
International Student Services Assistant
AGA Academy
02.2022 - 08.2025
Processing Officer
Intria CIBC Bank
11.2017 - 12.2022
Personal Fitness Trainer Diploma -
Elevated Learning Academy
Medical Office Assistant -
Academy of Learning Career College
Bachelor of Science - Bachelor of Science in Nursing
Pines City College