Nancy Guimaraes
San Diego
Summary
Organized and efficient individual with a strong background in household management and customer service. Known for effective communication and leadership skills, ready to leverage expertise to enhance team performance and client satisfaction.
Overview
15
15
years of professional experience
Work History
Stay At Home Mother
Three Children
San Diego
01.2016 - Current
- Provided full-time care for three children from birth to present.
- Served as chief safety officer, ensuring compliance with safety protocols.
- Conducted homeschooling, developing tailored educational plans for each child.
- Executed personal chef duties, preparing nutritious meals daily.
- Managed household responsibilities, maintaining a clean and organized environment.
Field Leader
Wexplore
San Diego
10.2022 - 10.2025
- Supervised and facilitated child-led learning in natural environments for homeschool enrichment.
- Promoted development of social-emotional skills and emotional regulation.
- Led field operations, ensuring smooth execution of activities.
Delivery Driver
UberEats, DoorDash, Instacart
San Diego
06.2018 - 05.2023
- Delivered food orders promptly and efficiently to customers' locations.
- Ensured accurate order fulfillment by verifying items before delivery.
- Maintained a clean and organized vehicle for safe transport of goods.
- Communicated with customers to confirm delivery details and address concerns.
- Navigated routes using GPS technology for timely deliveries.
- Adhered to safety regulations and company policies during deliveries.
- Collaborated with restaurants and stores to coordinate order pickups effectively.
- Managed multiple deliveries simultaneously while maintaining high service quality.
Delivery Driver & Trimmer
Patriot Medical
San Diego
03.2015 - 07.2018
- Delivered medical marijuana to patients, ensuring strict confidentiality at all times.
- Maintained high standards of quality by trimming marijuana for production.
- Produced diverse marijuana products to meet patient needs effectively.
- Represented company positively during all patient interactions while ensuring safety in driving.
Server
Cafe Gratitude
San Diego
05.2015 - 12.2015
- Delivered exceptional service to enhance customer satisfaction.
- Supported company vision and mission by promoting gratitude and positivity.
- Assisted in various areas, including expo window maintenance.
- Maintained personal bank for efficient financial transactions.
- Executed food running and bussing tasks to ensure smooth operations.
- Conducted side work to uphold cleanliness and organization standards.
Shift Leader & Marketing Agent
Native Foods Cafe
San Diego
04.2014 - 06.2015
- Directed and assigned tasks to servers and ringers for efficient operations.
- Facilitated open communication between back-of-house and front-of-house teams.
- Supervised team members to address customer requests and resolve complaints.
- Managed expo window to ensure timely food delivery.
- Executed cash register drops and maintained accurate bank records.
- Performed food running and bussing duties during peak hours.
- Handled cashiering responsibilities with attention to detail.
- Conducted in-person restaurant promotions to enhance visibility.
Customer Service Assistant
DoS San Diego Passport Agency
San Diego
04.2011 - 10.2013
- Acted as admin to Customer Service Manager
- Executed public outreach and marketing initiatives to enhance community engagement.
- Established standard operating procedures for new and developing agency departments.
- Delivered comprehensive training programs for lobby check-in processes.
- Provided feedback to DoS managers to drive departmental improvements.
- Maintained detailed training and certification records for San Diego County Post Offices.
- Served as back-up agency administrator and receptionist, ensuring seamless operations.
- Processed support requests efficiently to meet operational demands.
- Specialized as "application hunter" to locate misplaced special case application
Front of House Trainer
Po & Pho
San Diego
06.2012 - 09.2012
- Established efficient cashiering, bookkeeping, and serving systems for start-up restaurant.
- Trained cashiers and servers in register operation, counterfeit detection, and customer service excellence.
- Provided marketing support to enhance brand visibility and attract customers.
Education
High School Diploma -
Cuyamaca Prep High School
El Cajon, CA01-2007
Some College (No Degree) - General Education
Cuyamaca College
El Cajon, CASome College (No Degree) - General Studies
Grossmont College
El Cajon, CASkills
- Child development
- Homeschool curriculum design
- Safety compliance
- Meal preparation and service
- Field operations leadership
- Customer service
- Administration
Languages
Portuguese
Professional
Spanish
Professional
Timeline
Field Leader
Wexplore
10.2022 - 10.2025
Delivery Driver
UberEats, DoorDash, Instacart
06.2018 - 05.2023
Stay At Home Mother
Three Children
01.2016 - Current
Server
Cafe Gratitude
05.2015 - 12.2015
Delivery Driver & Trimmer
Patriot Medical
03.2015 - 07.2018
Shift Leader & Marketing Agent
Native Foods Cafe
04.2014 - 06.2015
Front of House Trainer
Po & Pho
06.2012 - 09.2012
Customer Service Assistant
DoS San Diego Passport Agency
04.2011 - 10.2013
High School Diploma -
Cuyamaca Prep High School
Some College (No Degree) - General Education
Cuyamaca College
Some College (No Degree) - General Studies
Grossmont College