Nancy Goyal
Markham,ON
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Coco (Bubble Tea Shop)
2023.08 - 2024.01
- Assisted customers with new offers
- Worked at the billing counter
- Handled the kitchen alone
- Made drinks for customers as well
Housekeeping Assistant
Mayur Hotel
2021.01 - 2022.03
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
- Reduced complaints by maintaining high standards of cleanliness throughout the property.
- Ensured a welcoming environment for guests by keeping all areas clean, tidy, and well maintained.
- Streamlined housekeeping processes for increased efficiency and productivity with well-organized task management.
Customer Delievery Support
British Telecom
2022.04 - 2023.07
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints and issues in a timely and professional manner.
- Achieved targets and contributed to the company's revenue growth.
- Collaborated with team members to ensure the daily operations ran smoothly.
- Enhanced customer satisfaction by efficiently addressing and resolving support inquiries promptly.
- Streamlined support processes for improved efficiency and faster response times to customer inquiries.
- Collaborated with cross-functional teams to improve overall product knowledge and provide comprehensive solutions for clients.
Education
Computer Application
Chitkara University
IndiaPost Graduate Diploma - Cyber Security
Loyalist College
Skills
- Customer-focused and results-driven
- Strong attention to detail and organizational skills
- Cashier
- General helper
- Customer associate
- Customer Service
- Kitchen helper
- Quality Assurance
- Travel Coordination
- Report Writing
- Appointment Scheduling
- Data Entry
- Expense Reporting
- Reception Oversight
- Staff Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Administrative Assistant
Coco (Bubble Tea Shop)
2023.08 - 2024.01
Customer Delievery Support
British Telecom
2022.04 - 2023.07
Housekeeping Assistant
Mayur Hotel
2021.01 - 2022.03
Computer Application
Chitkara University
Post Graduate Diploma - Cyber Security
Loyalist College
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