Nancy Goyal
Markham,ON
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Coco (Bubble Tea Shop)
2023.08 - Current
- Assisted customers with new offers
- Worked at the billing counter
- Handled the kitchen alone
- Made drinks for customers as well
- Executed record filing system to improve document organization and management.
- Delivered messages to staff, and greeted visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Customer Delievery Support
British Telecom
2022.04 - 2023.07
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints and issues in a timely and professional manner.
- Achieved targets and contributed to the company's revenue growth.
- Collaborated with team members to ensure the daily operations ran smoothly.
- Enhanced customer satisfaction by efficiently addressing and resolving support inquiries promptly.
- Streamlined support processes for improved efficiency and faster response times to customer inquiries.
- Collaborated with cross-functional teams to improve overall product knowledge and provide comprehensive solutions for clients.
Cashier & Front End
Easy Day Mart (Grocery Store)
2021.01 - 2022.03
- Helped the team with the organization of the products.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Computer Application
Chitkara University
India2021
Post Graduate Diploma - Cyber Security
Loyalist College
2025
Skills
- Customer-focused and results-driven
- Strong attention to detail and organizational skills
- Cashier
- General helper
- Customer associate
- Customer Service
- Kitchen helper
- Quality Assurance
- Minute Taking
- Invoice Processing
- Calendar Management
- Workflow Optimization
- Data Entry
- Expense Reporting
- Reception Oversight
- Staff Management
Availability
- Monday: Full Time
- Tuesday: 10:00 PM to 1:00 PM
- Wednesday: Full Time
- Thursday: Full Time
- Friday: 11:00 PM to 4:00 PM
- Saturday: 10:00 PM to 1:00 PM
- Sunday: Full Time
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Administrative Assistant
Coco (Bubble Tea Shop)
2023.08 - Current
Customer Delievery Support
British Telecom
2022.04 - 2023.07
Cashier & Front End
Easy Day Mart (Grocery Store)
2021.01 - 2022.03
Computer Application
Chitkara University
Post Graduate Diploma - Cyber Security
Loyalist College
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