Summary
Overview
Work History
Education
Skills
Accomplishments
Certificates And Training
Languages
Certification
Timeline
Generic

NANCY GARG

Ottawa,ON

Summary

Detail-oriented Patient Service Representative with 1+ year of experience in medical front desk operations. Proficient in EMR systems (Accuro, OSCAR), appointment scheduling, patient intake, and insurance verification. Known for compassionate service, accurate data handling, and full PHIPA compliance. Skilled in supporting clinical teams and enhancing patient experience through effective communication and workflow coordination.

Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Lead Hand

Ravindar Walk-In Hospital
10.2023 - Current
  • Led daily production tasks, maintained inventory, and ensured hygiene/safety compliance.
  • Trained and supervised new staff, tracked output, and optimized workflow efficiency.
  • Assisted in record-keeping and documentation aligned with quality control standards.
  • Maintained strong communication with team members to ensure efficient workflow and meet daily production goals—skills transferable to coordinating with healthcare teams and patients.
  • Followed strict hygiene and safety standards, demonstrating attention to detail essential in medical environments.
  • Managed inventory and tracked product usage, aligning with skills needed for handling medical supplies and administrative tasks.
  • Assisted in documentation and labeling of packaged goods, showing accuracy in record-keeping similar to managing patient data.

Customer Service Representative

Learning Highway Institute
03.2021 - 09.2023
  • Provided front-line support to customers, answering inquiries, resolving issues, and ensuring a positive experience—mirroring the patient-centered approach in healthcare.
  • Scheduled appointments, managed calendars, and confirmed bookings, demonstrating accuracy and efficiency in handling time-sensitive information.
  • Maintained detailed records of customer interactions using CRM software, ensuring data accuracy and confidentiality—transferable to handling patient records.
  • Handled high-volume phone calls and emails while maintaining a calm, empathetic tone, critical for supporting patients and families in clinical environments.

Patient Service Representative

THE Rajindar Hospital
05.2019 - 02.2021
  • Greeted patients and visitors, managed check-ins, and directed them to appropriate departments with a courteous and professional attitude.
  • Collected and verified patient information including insurance details, ID, Health card validation and referral letters.
  • Maintained confidentiality of patient records while updating data in electronic systems according to clinic policies.
  • Scheduled and managed over 50+ patient appointments daily using EMR.
  • Scheduled, confirmed, and rescheduled patient appointments using clinic software, ensuring minimal wait times and efficient workflow.

Education

Global Business Management -

LOYALIST College
04.2025

Bachelor of Science -

Punjab University
08.2021

Science Education

Convent School
05.2018

Skills

  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Medical terminology
  • Call center experience
  • Claims processing
  • Data entry proficiency
  • Follow-up skills
  • Medical billing
  • EHR management
  • EMR

Accomplishments

  • Achieved 80% result by introducing Oscar for data entry tasks.
  • Documented and resolved customer conflicts which led to 100% efficiency.
  • Supervised team of 10 staff members.
  • Achieved 75% result through effectively helping with Ms Excel.

Certificates And Training

  • MEDICAL RECEPTIONIST, UDEMY
  • HIPPA & PHIPA

Languages

English
Full Professional

Certification

  • HIPPA/PHPA Training - April 2025
  • Medical Receptionist Training - April 2025

Timeline

Team Lead Hand

Ravindar Walk-In Hospital
10.2023 - Current

Customer Service Representative

Learning Highway Institute
03.2021 - 09.2023

Patient Service Representative

THE Rajindar Hospital
05.2019 - 02.2021

Bachelor of Science -

Punjab University

Global Business Management -

LOYALIST College

Science Education

Convent School

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NANCY GARG