Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NANCY Gallant

Moncton,NB

Summary

Dynamic professional with a proven track record in client relations and technical support, notably at Unique Rentals. Excelled in enhancing customer satisfaction and streamlining sales processes, contributing to significant team achievements. Skilled in customer assistance and sales training, adept at fostering positive client relationships and achieving operational excellence.

Overview

17
17
years of professional experience

Work History

Sales Agent

Unique Rentals
04.2023 - 07.2023
  • Collaborated with team members to improve sales strategies and meet monthly targets.
  • Increased customer satisfaction by providing excellent service and addressing client needs promptly.
  • Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
  • Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
  • Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
  • Delivered exceptional customer care through prompt responses to inquiries via phone calls or emails.
  • Managed multiple tasks in high-volume environment.

Harvest Worker

Organigram
10.2019 - 04.2022
  • Demonstrated flexibility in adapting to changing weather conditions and adjusting work schedules accordingly.
  • Reduced crop waste by carefully sorting and handling harvested produce.
  • Collaborated with fellow workers to ensure timely completion of seasonal harvests.
  • Prepared harvested products for shipment following company protocols and standards for quality control.
  • Promoted a positive working environment by effectively collaborating with diverse team members throughout each project.
  • Adhered to strict guidelines for proper storage, transportation, and disposal of harvested goods.
  • Maintained a clean and organized work environment to promote safety and efficiency during harvest operations.
  • Enhanced team productivity by consistently meeting daily harvesting quotas.
  • Conducted thorough inspections of tools and equipment prior to use, minimizing potential hazards related to malfunctioning machinery.

CLEANER

Molly Maid
06.2021 - 07.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.

PROCESSING

Lobster Shop
07.2013 - 01.2018
  • Supported team members in their tasks, contributing to overall team success.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
  • Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
  • Maintained organized work area by cleaning and removing hazards.
  • cleaner for work place sanitized front work area for staff and cleaned bathrooms staff room .

Leasing Specialist

EASY HOME
05.2011 - 08.2011
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Managed over [Number] leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
  • Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
  • Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
  • Collected, completed, and processed lease applications.

Cashier

XS Cargo
11.2008 - 07.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Customer Service Representative

SEARS
09.2006 - 03.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

GED -

Nbcc

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support

Languages

English
Professional Working
French
Full Professional

Timeline

Sales Agent

Unique Rentals
04.2023 - 07.2023

CLEANER

Molly Maid
06.2021 - 07.2021

Harvest Worker

Organigram
10.2019 - 04.2022

PROCESSING

Lobster Shop
07.2013 - 01.2018

Leasing Specialist

EASY HOME
05.2011 - 08.2011

Cashier

XS Cargo
11.2008 - 07.2009

Customer Service Representative

SEARS
09.2006 - 03.2007

GED -

Nbcc

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NANCY Gallant