NANCY FLORES
Vista
Summary
Dynamic and detail-oriented professional with over 15 years of expertise in administrative support and customer service. Consistently exceeds expectations. Proven ability to streamline processes and enhance operational efficiency, contributing to overall team success. Committed to delivering exceptional service and fostering positive customer service relationships.
Overview
20
20
years of professional experience
Work History
Scheduler
San Diego Cardiovascular Assoc
Encinitas, CA
11.2011 - Current
- Scheduler - Accurately schedule for multiple cardiology providers, schedule office visits and in office testing. Schedule non invasive procedures by coordinating with physicians, hospital and patients. Proactively work through scheduling queues to make outbound calls. Enter patients demographic's and insurance information using EPIC, verify patient insurances, check out patients, process and document calls. Transmitting and receiving protected information in a tactful and confidential manner, assist walk in patients and over the phone.
- Medical Records Correspondence - Responsible for ensuring confidentiality of all patient records, scanning documents into the system, organize and ensure documents have been signed by Doctor’s, pulling and preparing charts for upcoming appointments, alpha filing, maintaining all records current as well as past records, fax/mail records requested, customer service, answer calls, respond to stat request from patients and doctors, lift and move heavy stacks of charts, pull heavy filing carts, operate office equipment.
Administrative Assistant / Account Receivable
JasWind Tropicals, Inc
San Marcos, CA
06.2006 - 10.2009
- Answer phones, take detail messages, customer service, assist walk in customers, collections A/R, posting payments, bank deposits, weekly cash count, data entry, order processing, inventory control, distribute mail, filing, operate office equipment, organize files, maintain updated reports
Education
Associate - Medical Specialties
California College San Diego
San Diego, CA12.2011
Skills
- Office Administration
- Medical Scheduling
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Telephone etiquette
- Patient registration
- Banking / Deposits
- Operate office equipment
LANGUAGES
English / Spanish
Timeline
Scheduler
San Diego Cardiovascular Assoc
11.2011 - Current
Administrative Assistant / Account Receivable
JasWind Tropicals, Inc
06.2006 - 10.2009
Associate - Medical Specialties
California College San Diego