Nancy Fernandes Novo

• Responsible for duties of opening and closing office doors with alarm, safe security, checking phone messages, and paperwork for morning and night closures
• Scheduling appointments, booking recalls, calling and sending referrals to Specialists
• Answering phones with a 4 line service, work with ABELDENT computer system
• Billing patients correctly according to insurance and non-insurance, Sending claims manually and electronically.

• Ensure compliance of hospitality polices and food safety practices in unit. Following HACCP regulations
• Provide direction and supervision of assigned staff/team in frontline activities; regular serving duties, accepting payments, cleaning and sanitizing work areas
• Maintaining order and respect between staff and guests, handled complaints and suggestions, writing evaluations/appraisals
• Writing schedule and training employees
• Writing and collecting cash sales, filing deposits, ordering products, documented night and weekly reports
• Operated Micros cash register system
• Prepare and serve Food and beverage
• WHMIS Training-certificate, Allergen Training Certification
• Knife Handler, Supervisor&Worker Awareness Training, Safe Campus Community Training.

Receptionist

• Dr, A. Mawji
• Dr. E. Huang
• Dr. M. Rigby
• Dr. M. Awde
• Scheduling and recalling appointments, Copying notes/letters from doctors
• Answering phones on a 6 line service
• Invoicing OHIP billing, and any private invoices
• Filing, charting, typing, in taking patients information (data)
• Knowledge with CIS system, Windows, Microsoft.