Nancy Ellis
St Catharines,ON
Summary
Dynamic General Store Manager at Genuine Canadian Corp with a proven track record in team leadership and store operations. Enhanced customer satisfaction through exceptional service and effective training programs, while implementing inventory control measures that reduced shrinkage. Skilled in POS systems and fostering a collaborative work environment to drive performance and morale.
Overview
16
16
years of professional experience
Work History
General Store Manager
Genuine Canadian Corp
Niagara Falls, ON, St Catharines On
08.2009 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Skills
- Team leadership
- Store operations
- Customer relations
- Training and mentoring
- POS systems operations
- Employee supervision
- Team building
Languages
English
Full Professional
Timeline
General Store Manager
Genuine Canadian Corp
08.2009 - Current