NANCY DURAN
San Bernardino
Summary
SUPERVISOR/ DEPARTMENT LEAD
Performance-driven management career with high-volume, fast-paced operations. Excellent qualifications in team building, and consistent success in revenue growth, profit improvement and cost reduction. Experienced production supervisor adept at keeping operations moving smoothly and efficiently. Comfortable meeting demanding manufacturing targets. Brings several years of progressive leadership experience in production environments. Results-driven Production Supervisor recognized for high productivity levels and efficient task completion. Possess specialized skills in workflow optimization, quality control management, and team leadership. Excel in critical thinking, problem-solving, and communication, ensuring seamless operations and timely project delivery.
Overview
16
16
years of professional experience
Work History
Production Supervisor
JC Penney Warehouse
San Bernardino
12.2022 - 04.2025
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Provided leadership to motivate staff members to achieve performance goals.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Held staff meetings to share project information and address specific issues.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Evaluated existing processes for cost savings opportunities.
- Identified opportunities to reduce cost and improve productivity.
- Established effective communication channels between different departments within the organization.
QA Supervisor
FabFitFun
Chino
01.2021 - 12.2022
- Leading a team of 13 associates and seasonal temps during season, we focus in quality assurance in inspecting consistently and adequately throughout the production shift to assure high quality curation within seasonal box products that meet our members requirements and company standards.
- Setting daily goals to focus and assure that our team is performing in their quality roles and inspecting the right way.
- Providing tools to our associates to be able to perform in their daily tasks.
- Assisting and assuring our customers needs by assisting our associates in any questions or problems they may come across.
- Observing and analyzing daily data in our quality performances and errors intake, to analyze where the mistakes are being made and work together to assist production in fixing those mistakes to satisfy our customers needs by 99.5 %
Outbound / Allocating Group Leader
DB Schenker Logistics
Ontario
01.2017 - 01.2021
- Leading a team of 11 associates in outbound department, and leading a team of 6 pickers and 3 movers to help maintain work flow on daily production. Setting goals and RE performances for our associates to meet daily.
- Releasing and allocating work flow for daily performances for the building.
- Clearing and performing research to clear shorts for outbound trailers, to be able to ship out trailers in full.
- Setting up work flow for outbound associates by setting trailers into doors, allocating their work and getting their product picked and ready to load.
- Meeting our everyday quotas and goals to improve our departments utilization and cost.
- Structuring work performances and outbound planning to increase our works performances.
Department Manager
Sears Holdings Corporation - Kmart Distribution Center
Ontario
01.2014 - 01.2017
- Area Manager of Receiving and Putaway Drivers, our Focus was in enhancing the profitability of all product and every department, with particular emphasis on new product development, and focusing on RE measurements.
- Redesigned the entire production planning process. Restructured and automated inventory planning, by eliminating and minimizing damaged products by 5%-10% monthly.
- Structure of receiving planning to Increase production.
- Managed Observations daily to improve my associates Performance and bringing their Utilization to 100% daily.
- Meeting everyday Quotas and goals to improve our departments Utilization and cost.
- Led a team of 11 associates in my receiving department, and 12 Forklift operators for Putaway department. Managed multiple Successful Projects in either department with no loss times, and improved results, we were able to meet our standard goal and improved RE measurements for our associates.
Production Supervisor
Burlington Coat Distribution Center
San Bernardino
01.2009 - 01.2014
- Fast-track promotion from Compounding Group leader to Production inventory control supervisor.
- Rebuild/Restart operations as we converted from WMS 07 to WMS 2010, bringing in programs such as Dematic, Xtier, and WMS, All trained in programs, including Microsoft, and Excel. Traveled with the company to New Jersey Corporation multiple times to Train, and get trained in Inbound and outbound performance management to increase productivity and set higher standards to our associates.
- Improved productivity from 80% to 90%, and reduced damaged costs cases by 10%.
- Introduced Xtier to Operation associates, which helped us manage and seek for Lost and phantom cases. 'cases received but not shipped successfully' we were able to save cost by 4 % monthly of all missing product, and shipping them successfully to stores.
- Build a team of 9 associates and successfully trained them in Dematic, Xtier, and WMS. We were able to do the research of all cases being received daily. We used these tools to track and find the cause of any missing cases, to help us improve our accountability by shipping every case we receive.
- Promoted in 2011 to Shipping/inventory Supervisor and led a team of 20 associates.
Education
Certificate of accomplishment - program and management analysis
SBVC
01.2007
High School Diploma -
San Bernardino High School
San Bernardino01.2006
Skills
- Supervised a staff of over 30 associates, involving training, workflow, quality control, conflict resolution, and review processes view processes
- Excellent people skills and thrives on helping to solve problems
- Strong attention to detail and proficient at running and handling office equipment
- Excellent computer skills and exposure to Microsoft Word, power point, and excel
- Trained in WMS systems, Dematic, Xtier, Redprarie and E-time, DMS systems, and product
- Certified in Forklifts such as Stand up, Clamp, Slip, electric Pallet Jack
Qualifications
- Excellent verbal and written communication skills. Have frequently given presentations to large audiences. Proficient in Spanish. Strong computer skills and exposure to Microsoft Word, PowerPoint, Excel.
- Highly organized and able to multi-task and accomplish multiple objectives.
- Effective manager, driven to provide excellent customer service, and able to assess complex situations and formulate solutions.
- Comfortable and confident public speaker; able to motivate others to action.
- Over 10 years of experience in warehouse and production floors.
- Trained in safe workplace practices, and have completed OSHA workshops in previous jobs.
- Familiar with multiple production line processes, including sorting, supplying, machine maintenance, and packing.
Experienced with common loading/moving equipment, such as forklifts, palette jacks, slips, stand-ups..
References
- Tralyece Wright, Operations Manager, 909-561-2044
- Carolina Mondragon, Operations Manager, 909-289-2735
- Gabriela Perez, General Manager 310-560-6099
- Mario Garcia, Transportation Manager, 714-225-6461
Timeline
Production Supervisor
JC Penney Warehouse
12.2022 - 04.2025
QA Supervisor
FabFitFun
01.2021 - 12.2022
Outbound / Allocating Group Leader
DB Schenker Logistics
01.2017 - 01.2021
Department Manager
Sears Holdings Corporation - Kmart Distribution Center
01.2014 - 01.2017
Production Supervisor
Burlington Coat Distribution Center
01.2009 - 01.2014
Certificate of accomplishment - program and management analysis
SBVC
High School Diploma -
San Bernardino High School
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